Visitors

Visitors, especially family, are important to the comfort and general well-being of our patients.

We encourage visits and offer open visiting hours. Individual units, such as critical care and mental health and substance abuse, can choose not to have visitors during certain times based on patient care needs.

Visitation also may be denied if the patient is sleeping or does not wish to be disturbed, if the visitor's actions or behavior disturb normal operations or care, or for legal reasons.

COVID-19 Visitor Policy

While masking requirement for those fully vaccinated has been lifted for outdoors and some indoor locations, please know that masking is still required at all times at all MaineGeneral facilities. Hospitals follow stricter requirements from state and federal regulators to prevent infection. Thank you for understanding.

UPDATED: as of July 12, 2021:

  • Expanded visiting hours at the Alfond Center for Health (ACH). Inpatient visitation will be Monday through Sunday, 7 a.m. to 8 p.m.
  • The number of visitors an inpatient can have will increase to up to four at a time (with no limit to total visitors allowed). Units with restrictions in place pre-COVID (CCU and Maternity) will resume their previous practices.
  • Children age 12 and older can now accompany outpatients and visit inpatients. Children under the age of 12 are allowed for compassionate visits and by exceptions coordinated with unit leadership.
  • Cafeteria seating capacity will expand. For internal seating in the cafeterias, we can go to half-capacity, meaning that for each table, seating can increase to half of what the normal seating is for that table. Outside on the patio at the ACH, seating will expand to 100 percent capacity.
  • Requests for more than four visitors for end of life/comfort care are coordinated with unit leadership.

Some things that are not changing include:

  • Screening of patients and visitors entering MaineGeneral facilities will continue
  • Universal masking remains in effect
  • Social distancing remains in effect
  • Only one visitor is allowed with a patient in outpatient areas and the ED, but the visitor can swap out if appropriate. Exceptions are coordinated with department leadership for patients requiring special assistance.
  • No visitors are allowed on 3 South due to the congregate living guidelines.
  • No visitors are allowed for COVID-19-positive patients or patients under investigation for COVID-19, except for compassionate care situations (coordinated with unit leadership).

Please do not visit our facilities if you have any of the following symptoms, have had contact with someone suspected or confirmed to have COVID-19 within the past 14 days, have tested positive for COVID-19 or have been told to isolate due to possible COVID-19 infection in the past 14 days.

  • Fever or chills
  • New cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea, vomiting or diarrhea

Visitors should remain in the patient room and are not allowed to wait in the lobby or waiting rooms due to social distancing requirements.

Long-Term Care

We are pleased to offer indoor visitation at our four Long Term Care Facilities. All our facilities have worked diligently to ensure all residents have been given the opportunity to receive the COVID-19 vaccine. At this time, there are no restrictions on the number of visitors unless social distancing cannot be maintained. In semi-private rooms, residents may be allowed two visitors at one time. Other designated indoor visitation areas and outdoor visitation areas may allow residents to have additional visitors at one time. Each facility has set specific visitation hours. Please be aware that indoor visitation is based upon the COVID-19 positivity rate in Kennebec County and may be subject to change if rates increase beyond the recommended guidelines from Maine CDC or if an outbreak occurs within the facility. Please refer to our website, Long Term Care| Maine | MaineGeneral, for up-to-date information for each long-term care facility.

Thank You

We recognize these restrictions may be difficult for you and your loved ones. This is a challenging time, and the COVID-19 hospital visitor policy is intended to provide additional safeguards for our patients, families, visitors and team members. We will continue to monitor community transmission rates and make adjustments as appropriate. Thank you for your understanding and support of our commitment to safety.

See the Alfond Center for Health Guide

Many area hotels offer special rates for out-of-town friends or family who want to be near their loved ones.

Please call Guest Services at the Alfond Center for Health at (207) 248-5290 to learn more.

The local chambers of commerce are another information resource. They have a guide that lists area restaurants, churches and other community resources.

Kennebec Valley Chamber of Commerce
Phone: (207) 623-4559
Email: info@augustamaine.com

Mid-Maine Chamber of Commerce
Phone: (207) 873-3315
Email: customerservice@midmainechamber.com

Contact Us

Augusta: (207) 626-1000

Waterville: (207) 872-1000