Visitors

Visitors, especially family, are important to the comfort and general well-being of our patients.

Visitation also may be denied if the patient is sleeping or does not wish to be disturbed, if the visitor's actions or behavior disturb normal operations or care, or for legal reasons.

COVID-19 Visitor Policy

Our most important goal is to protect the safety of our patients, visitors, staff and community. Please know that masking is required at all times at all MaineGeneral facilities. Hospitals follow strict requirements from state and federal regulators to prevent infection. Thank you for understanding.

UPDATED: As of Jan. 12, 2022:

  • All visitors must be 18 or older.
  • Only one visitor per day is allowed during visiting hours for inpatients.
  • All people in a MaineGeneral facility must wear a disposable mask. Cloth masks are no longer acceptable. If you do not have a disposable mask, we will give you one.
  • Inpatient visiting hours are Monday - Sunday, 1 to 4 p.m. The visitor and patient must remain masked at all times during the visit, and the visitor may not eat or drink while in the patient’s room or any patient area.
  • Pediatric patients are allowed one parent/guardian.

For all outpatient areas and clinics (including lab, imaging, same day surgery, OB clinic appointments):

  • No companion is allowed to accompany a patient. Patients should come alone or be dropped off, unless that companion is necessary for physical or communication needs or are accompanying a minor.

For the Emergency Department:

  • Visitors are asked to wait outside the Medical Center until the patient has been assigned a room in the main ED. Once a patient is assigned to an ED room, they may have one visitor per day as long as the patient does not have COVID-19 symptoms.

Some things that are not changing include:

  • Screening of patients and visitors entering MaineGeneral facilities will continue.
  • Universal masking remains in effect.
  • Social distancing remains in effect.
  • Sanitize your hands before and after leaving the patient's room.
  • Maternity inpatients: One support person can be present at all times. A second support person is allowed during labor and delivery.
  • No visitors are allowed on 3 South due to the congregate living guidelines.
  • No visitors are allowed for COVID-19-positive patients or patients under investigation for COVID-19, except for compassionate care situations and end-of-life situations (coordinated with unit leadership).
  • Visitors with any symptoms or who have had exposure within the past 14 days regardless of vaccination status will not be allowed to enter the facility.

Please do not visit our facilities if you have any of the following symptoms, have had contact with someone suspected or confirmed to have COVID-19 within the past 14 days, have tested positive for COVID-19 or have been told to isolate due to possible COVID-19 infection in the past 14 days.

  • Fever or chills
  • New cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea, vomiting or diarrhea

Visitors should remain in the patient room and are not allowed to wait in the lobby or waiting rooms due to social distancing requirements.

Long-Term Care

We are pleased to offer indoor visitation at our four Long Term Care Facilities. All our facilities have worked diligently to ensure all residents have been given the opportunity to receive the COVID-19 vaccine and booster.

At this time, there are no restrictions on the number of visitors unless social distancing cannot be maintained. In semi-private rooms, residents may be allowed two visitors at one time. Other designated indoor visitation areas and outdoor visitation areas may allow residents to have additional visitors at one time. Each facility has set specific visitation hours. Please refer to our website, Long Term Care, for up-to-date information for each long-term care facility.

Thank You

We recognize these restrictions may be difficult for you and your loved ones. This is a challenging time, and the COVID-19 hospital visitor policy is intended to provide additional safeguards for our patients, families, visitors and team members. We will continue to monitor community transmission rates and make adjustments as appropriate. Thank you for your understanding and support of our commitment to safety.

See the Alfond Center for Health Guide

Many area hotels offer special rates for out-of-town friends or family who want to be near their loved ones.

Please call Guest Services at the Alfond Center for Health at (207) 248-5290 to learn more.

The local chambers of commerce are another information resource. They have a guide that lists area restaurants, churches and other community resources.

Kennebec Valley Chamber of Commerce
Phone: (207) 623-4559
Email: info@augustamaine.com

Mid-Maine Chamber of Commerce
Phone: (207) 873-3315
Email: customerservice@midmainechamber.com

Contact Us

Augusta: (207) 626-1000

Waterville: (207) 872-1000