Employee Assistance Program

Job and family stressors as well as health issues can affect an individual's job performance.

MaineGeneral Employee Assistance Program (EAP), a MaineGeneral Medical Center program, has provided services to our clients' employees in central and western Maine since 1983.

We offer confidential assessment and short-term counseling to employees and their families to help them find their own answers to life's problems.

Our staff also makes the referrals employees need to help them function optimally on the job and in their lives.

Our master's degree-level clinicians have more than 25 years of experience providing a full range of services as both an internal and external EAP.

About Our Services

Our broad spectrum of services includes:

  • Assessment and referral or short-term counseling and follow-up
  • Employee orientations
  • Supervisory trainings
  • Management consultation both by phone and on site
  • Training seminars
  • Monthly EAP newsletter
  • Policy development
  • 24-hour, toll-free access for urgent needs
  • Critical Incident Response
  • Promotional materials
  • Program evaluation and usage reporting

Fill out our new client registration form

Our Philosophy

We provide our clients’ employees and family members with assessment, short-term counseling and referral. Evidence shows that 3-5 sessions can help a person “get back on track” and regain their sense of stability at work and in life.

Our clinicians are best suited to help employees effectively address their struggles in a minimal amount of time. A wide variety of businesses rely on MaineGeneral EAP because our services help:

  • Reduce absenteeism
  • Reduce injury and mistakes on the job
  • Reduce employee turnover
  • Improve productivity
  • Improve staff morale
  • Reduce supervisor time spent on employee problems

We pride ourselves in offering personalized services to meet each person's and company's needs, something your business should closely consider when comparing EAP packages.

Our Clients

MaineGeneral EAP covers more than 15,000 individuals and families in central and western Maine. We have more than 35 client companies, most of which have longstanding relationships with us.

We serve companies with between six and 5,000 employees and work hard to keep the cost of services down while continually improving quality.

Local Ties

MaineGeneral EAP is locally based, easily accessible to employers and their employees and best suited to meet your specific, individual needs. Your employee will be scheduled to see one of our clinicians within three business days of his/her phone call.

Client Confidentiality

Client confidentiality is the most important element of the MaineGeneral EAP program.

Without it, employees will not see MaineGeneral EAP as a safe place to go for help and will not use the services we offer through contracts with their employers.

Confidentiality is stressed in our promotional materials, newsletter, employee orientations and supervisory trainings. It's also stressed during each individual appointment.

We are careful to advise clients that they have complete control over what we communicate and to whom, with the exception of mandatory reporting.

What Our Customers Say

Our satisfaction survey results show that 95 percent of people who have used MaineGeneral EAP have found our services very helpful.

Additionally, 97 percent would return to the program if they needed additional help.

MaineGeneral EAP can help employees find solutions to the struggles we all face from time to time that can negatively affect job performance.

Because we offer a comprehensive program, our clinicians are trained to meet employee needs in the context of helping the client company maintain employee productivity and morale.

We receive positive feedback from managers and employees about the services they receive from MaineGeneral EAP.

Employee Feedback

  • "MaineGeneral EAP offers a very supportive and client-centered environment that I'm very grateful for. I've referred co-workers and will continue to do so in the future."
  • "Your services helped me regain some perspective and gave me tools to help myself."
  • "You helped me get through some of the most difficult times in my life."

Client Feedback

  • "MaineGeneral EAP is a perfect fit to Duratherm's safety net of benefits to our employees. For companies who care deeply for their employees and their families, the services offered in time of family need or crisis by MaineGeneral EAP are invaluable."

    Tim P. Downing, president
    Duratherm Window Corporation
    Vassalboro, Maine

EAP FAQs

What is an Employee Assistance Program?

An EAP is a free, voluntary, strictly confidential, professional assessment, short-term counseling and referral service. The goal is to help employees and family members with personal concerns that may affect job performance or personal well-being.

What types of concerns can an EAP help solve?

Issues may include relationship struggles, grief, financial or legal concerns, emotional stress or problems caused by substance use. When a job performance problem occurs, your supervisor may encourage EAP use.

But aren't these personal problems?

Yes, they are — until they begin to affect the employee's job performance or family life. If left unsolved, they can affect the morale of co-workers and the overall effectiveness of the organization. The confidential assistance you can receive through an EAP can prevent these problems from becoming more serious.

Why is this program needed?

Progressive organizations such as yours provide the EAP to employees and family members because they care about their employees. It's proven that addressing even the slightest concern can reduce absenteeism, improve productivity and morale, and reduce health insurance use.

How do I contact MaineGeneral EAP?

Please contact MaineGeneral EAP by calling (207) 877-7889 or toll-free (888) 496-5701. EAP staff are available to answer questions and make appointments weekdays from 8 a.m. to 5 p.m. We offer flexible hours to accommodate an array of schedules.

Will my call be kept confidential?

Absolutely! Confidentiality is the most important aspect of EAP. The discussion of the problem is strictly between you and the EAP counselor. Neither your employer nor your co-workers will have any knowledge of your use of the program.

Who will pay for the cost of services?

The EAP sessions are free to employees and their family members living in their household or who are dependents. If further assistance is needed, your regular health insurance and/or other benefits will be considered.

If you need other services that are not covered by insurance, your EAP counselor will try to minimize the cost by making referrals to the most appropriate resource. These expenses will be your responsibility. When applicable, sick leave, vacation time or leave of absence may be used.

Contact Us

MaineGeneral EAP provides services to businesses and organizations in a broad geographic area from a main office in Waterville and other locations, including Augusta and Skowhegan.

To learn more about our services or to access them, please call (207) 877-7889 or toll-free at (888) 496-5701. Please note that all calls are confidential.

Helpful Resources

Domestic Violence

Elder Resources

Employment Related

General Resources

  • 211 Maine: provides a searchable directory of statewide resources
  • Hospice Volunteers
  • WISDUM: A support group for those who are widowed, separated, divorced or unmarried

Legal Services

Mental Health

  • NAMI-ME: The Maine chapter of the National Alliance for the Mentally Ill; provides information and support related to mental illness

Substance Abuse

Contact Us

(207) 877-7889

Toll-free: (888) 496-5701

Please note that all calls are confidential.