Emergency Care
If you are experiencing a life-threatening situation or medical emergency, please call 9-1-1 or go directly to the closest hospital emergency department.
While no one ever plans for an emergency, MaineGeneral Medical Center is here for you when one happens. We provide 24-hour emergency care at both the Alfond Center for Health in Augusta and the Thayer Center for Health in Waterville. Our emergency departments are staffed around the clock by highly trained Medical Staff, Nurses and support staff dedicated to caring for everyone who comes through our doors.
Each year, our emergency teams care for more than 55,000 patients. We treat a full range of conditions—from minor illnesses to infections or broken bones, to serious and life-threatening emergencies including heart attacks, strokes, severe injuries and other critical conditions.
Upon arrival, all patients are evaluated to determine the urgency of their medical needs. Patients arriving by ambulance and those who walk in are assessed in the same way. Care is provided based on medical priority, and while we strive to see patients as quickly as possible, wait times may vary depending on the severity of cases being treated. If you have questions or concerns during your visit, please speak with any member of our care team.
If your condition is not urgent, we encourage you to contact your primary care physician during regular office hours. MaineGeneral Express Care may also be an option when appointments are not available.
Contact Us
While we can't give medical advice over the phone, we're open and available 24 hours a day to evaluate and treat you.
The Emergency Department numbers are:
- (207) 248-5000: Alfond Center for Health, Augusta
- (207) 872-1300: Thayer Center for Health, Waterville
Psychiatric Emergencies
Our emergency departments collaborate with Northern Light Acadia Hospital and other mental health providers across Maine to provide immediate evaluation for acute mental health conditions.
If you are in crisis and unsure where to go, contact the Maine Crisis Hotline at 1.888.568.1112 or visit 988maine.com. If you or someone you care about is experiencing thoughts of suicide or harm, please call 9-1-1 or the 988 Suicide and Crisis Lifeline by dialing 9-8-8 or 1.888.568.1112. Individuals with hearing loss may access TTY services at 1.800.799.4889.
Is It an Emergency?
Should you be seen in the Emergency Department or is MaineGeneral Express Care the more appropriate choice for your medical care?
If your condition or that of a loved one doesn't need emergency medical attention, MaineGeneral Express Care is a great option for non-emergency medical care.
Learn more about your choices.
No appointment is needed and you can use MaineGeneral Express Care when:
- You can't see your primary care;
- You don't have a primary care provider - we'll treat you and help you find one; or
- You need non-emergency care.
MaineGeneral Express Care is located at:
https://www.mainegeneral.org/medical-services/express-care/
MaineGeneral Express Care is located at:
- 15 Enterprise Drive, Augusta
- 211 Main Street, Waterville
- 5 Central Maine Crossing, Gardiner
Express Care Hours
- Monday - Friday: 8 a.m. to 7:30 p.m.
- Saturday - Sunday: 8 a.m. to 5 p.m.
- Holidays: Same hours as weekends; closed only on Thanksgiving Day and Christmas Day.
It's the Law
If you have a medical emergency or are in labor, you have the right to receive, within the capabilities of this hospital’s staff and facilities:
- An appropriate medical screening examination
- Necessary stabilizing treatment (including treatment for an unborn child)
- If necessary, an appropriate transfer to another facility, even if you cannot pay or do not have medical insurance, or are not entitled to Medicare or MaineCare
MaineGeneral Medical Center participates in the MaineCare program.
