Suzanne Brown, PA-C

Hi, I think she gave the right instructions of what you guys do there and I need to go to emergency care in Augusta and she was helpful. That's it.

Whenever I've come into urgent care, I've always been treated well, respectfully, and I've gotten the help that I've needed. Most recently, it's been because of tick bites. And coming in and being able to pay a simple co-pay to get things looked at on my body where I often cannot see them or view them, it's most helpful and I do appreciate it. So thank you. Bye.

Had to go in for a second express care visit as the first one did not seem to care about my health. First visit resulted in no recommendations for the pain I was experiencing or support items to ease the pain through my full time work shifts as a retail employee. After second visit I had to go to ER for worsening pain and trouble with stool and gas. All 3 doctors essentially told me that I just have to deal with the hernia and the pain for over a month till I can get surgery. It severely impacts my ability to work as normal with me having to work shorter shifts just to accommodate the pain. The hernia belt I was recommended does help slightly but pain worsens with prolonged use which I have to do for my job. I was told to call the express care doctor that bas been helping me for questions and concerns though it seems like the doctors I need are never there when I need to speak with them regarding the scheduled surgery for June and on going pain. It feels like to them my life doesn't matter as this hernia worsens and has greater risk of causing more complications the longer it goes on. Yet somehow it's considered non emergent. Instructions weren't relayed to the hospital from express care for the ultrasound I had to do so it was done improperly based on how my hernia operates. I was then called by the hospital and told that I don't have a hernia even though I had multiple doctors confirm I did with their own eyes.

The triage was good, but I can't say enough about the PA, Suzanne Brown. I was extremely uncomfortable in a lot of pain, and she really took time to look at what I was going through holistically instead of just what I was saying. And again, had me transferred over for x-rays, which were very helpful. Highly recommend Suzanne Brown and the Express Care.

The facility and staff are top notch!

PA Suzanne all highly-skilled and caring and the entire procedure went very very smoothly

The care team followed up, telephonically with the results of the culture and advise me on what to do next.

Excellent experience

I was treated well by every one. Ms Brown was especially patient with me and explained everything I needed to know during treatment and afterward. I had only a short wait before being seen. Good experience considering the circumstances. Thank you.

Everybody was great from checking in to leaving. They gave me any information that would help me once I left if I didn't know and if I had any questions I could call. They informed me of my lab work like they said they would and I was very pleased.

I got in to have care in a very timely manner. The care was excellent and I recovered quickly and I will be returning whenever I need you. You're my place to go. Thank you so much.

A+

As a visitor from out of the area, I was welcomed, felt very safe and well cared for by the staff. Thank you!

The team is amazing

Great people, very thorough.

The PA who saw me was very personable and knowledgeable and answered any questions I had.

PA Brown and the support team were great. So glad I went there and not the ER.

People very respectful and helpful. Suzanne Brown explained very well my future plan.very accessible. Lost my nurse practionner and found better.

Fast, professional, clean

Professional, skilled, thoughtful care. Helpful conversation.

Prompt, professional and seemed very well diagnosed

Saw PA Suzanne Brown. She listened carefully to the pains i was having and after examination of my joint movement made a diagnosis and put me on medication that resolved my problems. I couldn't be more pleased. Great job and thanks.

Doctor was great. She listened very well and provided adequate care for my needs.

The experience couldn't have been better, I am at home now healing nicely.

Excellent care

Friendly, caring and fast service.

Excellent help, attention

The doctor I had was so awesome so thorough

Very pleased with the service. P Brown did an excellent job treating me.

I gave Suzanne a 10 rating because she is one of the best providers in the areas of your questions that I have known in my soon to be 86 years. I would like to submit her for a commendation/ staff recognition.

I came in to get a second look on a known and well documented complication. The PA acted like I was dumb and wasting her time the entire time I was there. The nurse was amazing. But after the doc left I went to my car and cried because I was totally invalidated and dismissed. I would love to say I won't be back, but we all know there aren't really other options. But if I did have another choice, I'd go there instead of risking a visit with that provider again.

The PA, Suzanne, I believe was her first name, was very informative and extremely helpful. I had a pleasant visit and I look forward to future care from Suzanne. Thank you.

PA Brown was very professional and personable throughout the exam. Her diagnosis of my health issue as well as suggested treatment was spot on. Within 48 hours I was feeling much better. Excellent care .

I was very pleased with the doctor. She was very patience with my 1 and half year old son. She was very caring and very kind and very gentle with him . She put his needs first and what was best for him and not what was easiest for her. I truly appreciate her kindness . I wish they more doctors like her working with kids .

I really like my provider. She was wonderful and thorough.

I had to have imaging and was told that I would get a call with results and next steps. I got a call less than 15 minutes after I left and my instructions for care. It was a relief to get news so quickly!

Ms Brown is absolutely pleasent and thorough. Her exam was detailed and focused. Her education was on point also. I would recommend her to anybody as medical staff.

Hello, I really appreciate the feedback and the support that I got during my visit. I would really recommend this place as being safe and making sure that I feel very comfortable.

I put total trust in the people at Maine General. They are always professional caring non judgmental and it shows they really like what they're doing in their profession. Dr. Susan Brown was the greatest she really listened and cared about what was going on and mostly she helped me. She even referred me to try some therapy I never heard of in the years of my chronic condition I've had for yrs that no other physician had. I'm looking to switch to Maine general system all together. Thank you so much!!

The woman that checked me in for whatever reason, She was so kind and so lovely and just a pleasure. And they came to get me and the nurse was just terrific, talked to me the whole way from the waiting room. It was just amazing. And then Suzanne came in and treated me and explained everything, listened to me.

The receptionist was prompt and friendly, helped me quickly resolve updating my insurance card. The nursing assistant was super friendly, got me in, took all my vitals, was very personable and very helpful and reassuring. And then Suzanne was excellent, answered all my questions, prompt, courteous all the way around. It was a perfect experience. Thank you.

The physical therapy individuals were extremely attentive to my concerns and pain level...Express care doctor Suzanne was very thorough and helpful to me..she listened and helped me with temp medications to help me during this extreme time period of pain.

Everyone very professional. Great attitudes and extremely helpful. Thank you Maine general....

I had a very good experience Everyone was very kind and helpful You have a great staff

I appreciated that they did not make me feel stupid for coming in for a bad cold. No one said well you have a virus, what would you like us to do for you? Thank you for making me feel seen and not like a waste of your time.

Suzan was completely informative. Prescribed medication which helped tremendously. Thank you Suzan.

Everybody was so nice, so considerate, and very well-versed on what they were telling me, and I could understand everything they were saying. My daughter as a nurse was with me, and we communicated so well because everything was thoroughly explained, advised, and cared, and very loving.

The staff who interacted with with me, we're all personable, knowledgeable, and exhibited a true concern for my well-being.

I am extremely thankful and satisfied with the care I was given.

The PA that took care of me was excellent!!

Yeah, I'd like to tell you that I'm very happy with Express Care. They're really great people there. Thank you.

Our experience was great. We got in really quickly. Everyone in the care team was wonderful with my son, especially when he wasn't feeling well. It was fast. Everyone explained everything really clearly. It was a great experience. Thank you.

I was in and out with 30 minutes. My provider was knowledgeable and kind.

Wonderful staff

Everyone from reception to care team was friendly, asked good questions, listened, provided good information, and was patient. While I don't like to so often be referred to Express Care by my Maine General primary care provider, wait times for walk in have always been not too bad.

Great experience

Everyone helpful, kind, competent.

Very professional and spent time going over medicine and possible issues to watch for. Very happy with the service

Amazing care! Also very fast/ same day results on X-ray

Just want to tell you, they were extremely perfect, everyone, even when I registered and when I saw the physician. I loved the place. It was great. I'll go there again. Thank you very much.

After I left I was confused as I realized that I didn't get the wound cleaned at any point. The antibiotics are doing their job, but it would have been nice if someone had cleaned the wounds. Besides that it was fine, thank you.

Treated with courtesy respect and on a timely basis

I really appreciated how the provider, Suzanne Brown, explained everything. Once she gave me my summary, she explained it. The only thing that is unclear for me now is whether my skin is benefiting from this stuff to take for two weeks because it has actually burned my skin a little. Unfortunately, when I went in to pick up at the pharmacy, they did not give me the correct a printout for promythrin. So I guess I have some questions for the provider to call to see whether I should continue with the MITE medication. I just want to say that she's very professional and very helpful. It's just that it's been a few days and I'm wondering if I really need to continue for two weeks with my skin irritated as it is, even despite the fact that it's gotten rid of the lesions.

The entire staff was courteous and professional, the process of receiving care was quick and efficient, the facility was excellent, clean and in great shape. Great experience

Thank you for your help. I didn't feel rushed and felt like I had the team's full attention.

Suzanne Brown was very helpful and explained what was probably happening to me in words that I could really understand.

I had a fall and landed hard on my right knee,the one I had replacement surgery a year ago. I was in a lot of pain and was very afraid I had damage to the new joint. I went to megen orthopedics hoping to get an x- ray but they turned me away telling me to go to Augusta. I was in so much pain and I went to express care and was taken care of immediately and by caring people. They sent me to Thayer for an x-ray . Thank goodness we have express care

My regret is that Ms. Brown did not use critical thinking skills in considering that something more complicated may be going on. I was very ill. I will not return to Express Care in the future.

The only reason I gave it lower scores is bc I had an ortho injury; arrived at the Ortho walk in at 11:30 and they couldn't take me due to it's too busy (no one in the waiting room). They sent me to Express. The PA was great but bc she's not ortho I have to wait 3WEEKS for an ortho appt with instructions from a PA who said wear full soft cast/crutches w no weight on leg even tho fracture was ruled out. I'm now at Day 5; on day2 I had a sports medicine therapist work on it, ankle>tibia> knee was jammed, she released it. I'm been healing well since, never took a Tylenol and by the time I get my appt it will be healed and possibly ready for PT if needed.. no thanks to Me General Ortho, and to boot I spent OOP to receive treatment w the sports medicine Practioner bc of having to wait 3 weeks for an appt at Me Gen Ortho. 1.) I should have been able to get into the ortho Walk in clinic as I was 30 minutes bf closing. The receptionist that day didn't seem to care one bit which set a bad taste in my mouth. Express care was wonderful but not qualified to leave me hanging for 3 weeks immobile which will reduce my overall conditioning. 2.) 3 weeks is FAR too long to wait for an appt. In these 2 regards I was very disappointed w the care. Thanks for listening.

I appreciate this service and how it's connected to my PCP and hospital affiliation. It definitely makes my care extremely seamless. Thank you to great staff who treat you like a family member.

Good evening, I was treated by Suzanne Brown, and I have to say she is truly outstanding. I did not expect callbacks, but she called me back with follow-ups two different times. She's concerned about my well-being and to make sure I understood everything that needed to be done. She has been really, really great. And she is, I would say, a pretty good gem in your closet. You guys need to hold on to that girl. She's worth a lot. So, have a great weekend.

Not good. I unfortunately did not have confidence in the provider. My issue was not fixed so then I had to be seen somewhere else the next day and pay another copay. If the provider is uncomfortable or unable to handle the issue, send patient away with instructions to be seen elsewhere and refund copay.

My care was very conscientious and appropriate and sensitive to my needs, and I appreciate it very much.

Everyone and care I received was VERY satisfactory

I have nothing but high praise for Suzanne Brown and her assistant! She explained everything and made sure I understood. For the first time in my experience, she's the only one to call a few days later to check on me! To me that was a very special gesture! Thank you Suzanne!

Great care and very friendly staff. Made the visit pleasant.

My PA was amazing

Suzanne Brown was very Professional and thorough specific as regards to continued treatment at home and made sure I had the contact number to reach her to leave a message.

She was very kind, but we completely disagreed. I don't have any bad feelings or opinions about her...but I can say we are not on each other's Christmas card list.

Suzanne Brown was lovely! Professional, kind and listened!

I was not feeling well and needed help after hours. The staff was suoer friendly and helpful. Got in very quick. It was a pretty easy fix. Got the advice and prescription I needed. On my way to pharmacy in less than 40 minutes. By the next day feeling much better. Saved myself missed work for appointment or hour wait in ED for an outpatient problem. Records and note in patient portal promptly. Thank you to all!

Dr Brown is knowledgeable, professional, personable & caring. What more could you ask for?

Typically I am not one to complain. But I came in due to hives all over my chest, arms and back that just kept spreading. I was told she wasn't really sure what it was caused from and that it should go away on its own. My hives have continued to spread, now are on my face.

Suzanne was amazing, period. She listened to me and took in my whole story and then gave me a three-step plan. If the first step didn't work, then do the second step. If the second step didn't work, then do the third. And that was just amazing. She really helped me and it was very, very, Amazing.

This was an excellent experience. One is always at a emergency care type facility, there's pain involved. The team was timely. I was seen quickly. All the providers were very thorough. The PA who worked with me was excellent. She answered all questions and I asked many. I was truly, truly impressed with the visit I had there and would highly recommend it to anyone else. Thank you and goodbye.

Susan Brown was very thoughtful, knowledgeable, and she got me on the path to good health. Thank you.

All our experiences with Maine General have been excellent throughout the system!!! We give high fives!!

Awesome people! Everyone we talk to was great ! Thank You!