Monica Graves, FNP-C

The internet was down and the AC wasn't working. Monica was great and very informative and answered my questions and was proactive in regards to my lab work! Other than the technical difficulties the appointment was great

I Hope Monica Graves Stays at Thayer internet Medicine For a long long time ??

Monica Graves is absolutely wonderful! The Best doctor I've had in a very long time. Very knowledgeable, practical, considerate and very detailed. I hope she stays with Maine General for many years!

Yes, I would like the appointment sooner, but other than that, Monica Graves really addressed all my concerns and I'm very happy. Thank you so much and have a good day.

The appointment times are too short. There's not enough time in 20 minutes to even thoroughly go over one concern, let alone go over two or three. And given how long it takes to get an appointment in the first place, this just isn't acceptable. It doesn't make me have trust in the facility, have trust in the ability of my provider to adequately provide care, to be able to give thorough feedback. Everything is at such a rapid pace that I have a hard time even being able to formulate questions to ask because I'm in and out.

The care is excellent there. Monica and her team listen and validate concerns.

I was pleasantly pleased. However, I found out it's not in my network under my medical advantage plan. Don't know what to do now

I appreciate the ability to email my practitioner about any concerns or questions. Monica always responds in a prompt manner.

everything was great

Some of the paperwork I didn't have time to fill out. Didn't have time to read it so I just checked every question, that made me to stress out! It needs to be mailed out to the patient or at least some of it!

Monica, did a great job answering all the questions about my health concerns.

All office staff was very helpful & friendly

Monica is a wonderful addition to the staff.

I'm very happy with Monica Graves & the Thayer Internal Medicine team. It's very convenient to do blood draws & any needed preventatve testing, Xrays or procedures all in the same building.

Fine

Everything went very well. No complaints. We are lucky to have you all! Thank you.

Monica Graves is a great primary and I was having trouble with getting my pills and she helped me a lot with it and we talked about a lot of things and she's a very nice person and I had a very good visit.

Always a pleasure seeing my pcp and staff. Very nice and informative.

I noticed that everyone answering the phone spoke slowly & clearly which was great! ~The outpatient lab registration area is very confusing. It is not clear where/how to check on. Patients uncomfortable with the kiosk were actually being helped by other patients

Had a hard time finding my way to the appointment but other than that great.

I've told the np about all my symptoms that have been the same for over a year. Head pressure, brain fog, constant ear ringing and being unsteady on my feat. Stomach/digestive discomfort every time I eat. Resting HR of 90 when it used to be 62 before these issues. BP all over the place. Weekly headaches. Tell her I don't drive except short distances and work has let my work from home because of this. Hand her flma paperwork and she says what's this for? Not sure my medical "team" even thinks these symptoms really exist. Certainly there has been no discussion with experienced doctors about my situation that are supposed to be overseeing these nps. Hopefully these specialists that I had to fight for referrals for can actually try to help me.

The staff are Thayer internal medicine was fabulous. They went above and beyond to be helpful and caring and I so appreciate that. They made me feel that I was the most important patient at my visit and really took the time to make sure that I was well taken care of.

My previous physician (NP) left the practice abruptly with no communication. The transition is inadequate. I was assigned an appointment with the newly assigned (NP), without any consultation of timing. You can do better!

Excellent

They squeezed me in for a same day sick visit, really appreciate being seen so quickly! Scheduler was very empathetic

My questions and concerns were all treated and answered with knowledge, care and concern. My portal was updated quickly as was my follow up call. Very pleased with my visit and concerns. Thank you,

I am new to the practice but I was very impressed with them all!

Staff are always pleasant, patient and supportive.

Simple, thorough, and comprehensive

It is a great facility! The staff is helpful and professional.

Maine General has been an enormous relief to me !!! For this particular visit I saw my PCP. Monica Graves is SUPERB !! Willing to listen to me even though I am long winded and speak fast !! She keeps up with me ! Awesome luv her .

Nurse practitioner Graves was very insightful and caring. Unfortunately she is booked up with patients that im not sure if she will be my go-to PCP. Im not happy about this. She needs help so we can keep a good relationship !

Person I was suppose to see didn't show up for work. Didn't even call in. Waited 90 minutes. They got someone else to see me. I have health issues and your hospital doesn't care. Your workers are awsome! Administration is horrible!!

She was excellent! Incredibly thorough and thoughtful! Thank you!

Outstanding care and friendly care. Did not force any type of treatment that I was not interested in.

Good experience.

I really liked the wellness visit with Melissa prior to my visit with Monica, who, along with the intake nurse Molly, were excellent, friendly, and professional.

I have full confidence in Monica. I feel she is very knowledgeable. She listened to me and I would see her versus a doctor anytime. And I am very, very happy with Monica.

I am happy with my current care. I worry about providers leaving and having to start with a new provider. I don't like changing as often as I have.

Monica very knowledgeable and pleasant

Excellent, Monica Graves is very professional and insightful.

Everyone is very friendly & helpful. The wait was short.Staff is very knowledgeable.

As a first time patient of Monica Graves, I was very impressed about how comfortable she made me feel and how sheanswered a lot of my questions that I came with. I just hope that she will be around four the duration so I do not have to get used to another PCP

The team was excellent, they all worked as a team. Made me feel at ease.

Love my provider. Caring, conscientious and knowledgeable.

Monica Graves was very knowledgeable about my history and very knowledgeable explaining the vaccines available for me as well as the side effects of my medications I'm currently taking and ones she prescribed. I would highly recommend her to anyone.

Monica was very helpful and knowledgeable

Its normally fine except this last visit the guy at check in insisted I had a copay for a 6mo check up which is not true so I h a d to pay and call your business office when I got home to straighten it out.it was very frustrating!

The lab wait time was completely unacceptable in Augusta. I too am an inpatient employee. I was sixth person to get in line for labs and checked in. I got there at 630am and STILL did not get back to get drawn until 820!!! Knowing census was low, I thought they'd have more availability with plebs. It did not matter. And when I asked my lab tech why is it taking so long, she didn't address it. She said, yes everyone has to wait. When I took my jacket it off & she saw my badge, then said, oh you work here. I used to get labs done in 15 minutes after a night shift. It was VERY frustrating and I can only imagine how patients feel

The thing I don't like about this office is the inability to get return phone calls or messages to providers or from providers in a timely manner. . .one or two days. Sometimes we get no return phone call at all regarding phone messages that we leave. Also, don't like how scheduled appointments are changed to different days and times without our input or consent. Otherwise the staff is very kind.

office staff are terific !

Totally happy with Monica.

The office personel are great so we're the nurses and my dr.

Monica validated my concerns and made me feel comfortable.

A much more positive experience with Monica Graves than my appt a couple of months ago with the PA I saw that time

Exam was kinda like going to Prompto i was breathing and blood work and was good to go

Monica Graves is amazing! She listens, if your nervous she make you feel comfortable. She's wonderful!

Live my new doctor's office, the staff is great!!

Thanks for the great service.

The piece of furniture a patient is expected to sit on, had what looked like possible, excrement, or dirt mixed in with hair on the floor. I asked what it was, and they thought it might be oil from the hydraulics- regardless it should've been cleaned up and taken care of.

First visit to establish as a patient. Review of history Due for Physical in Jan, First available appt in MAY But if any problems or annual tests are due before May date was told I could call and they would work on it.