Loren Soucie, FNP-C

The staff is friendly and efficient.

Efficient registration and a wait of only a few minutes before intake. The NP who removed my stitches was very professional and explained what I should do post visit. I'm actually scheduled for more Mohs surgery late this month so I'll be back at your facility in Waterville a week or so afterwards to have those stitches removed.

The staff are very polite :)

Staff was great and very prompt. Loren listened and took into account my medical history to be proactive in treating me. One thing happened, my script was sent to the incorrect pharmacy even though I was asked twice the location.

Because of my appearance, I am judged more than I am not. Your office has not only never judged me, but have always been accepting, kind, and gracious. You guys really have a remarkable team and I no longer dread going to the doctor.

Yes, I'd like to say that I accidentally hit button one for the first question. That would have been a four. The woman at the front desk who took my information was very kind, very friendly, and knowledgeable. I would definitely give her a four. She certainly deserves it. And thank you all for your service.

Good service!

Thanks

I find that that clinic is very, very good at helping us in the real world and they are nice and professional and I go there quite often to tell you the truth and find them being good people and helpful.

Yes, the PA there, Loren, was very professional and very likable. She explained things right down to earth and pulled no punches. Was very clear and very professional. I was very impressed. She's as good as any doctor I've had. As good. Thank you.

I had to go back a second time for care to deal with my respiratory problem.

I was quite ill when I stopped in at the clinic. I was taken care of promptly and made to feel at ease.

I was very satisfied with the care I received, they were attentive and would recommend this clinic to my friends and relatives.

I wish to thank Loren so much for her prescribing the medication and self treatment need to resolve my issue. She showed great care in treating my infected toe.

Pleasant experience. Kept the waiting room clean. Everyone was helpful and kept people moving.

The NP that came to speak with me was very helpful and knowledgeable. She seemed very good at her job

Very fast service and very competent employees. All services provided to me were excellent.

The wait time was way too long.

My care was very good at the Waterville Walk-Iner. However, I would not take my dog to Main General in Augusta. Absolutely not. So when I have to see somebody at walk-in care, I'm a little apprehensive that they might want to direct me to have something done at Main General in Augusta. That won't happen, ever.

Extremely efficient and polite. The nurse practitioner, Loren Soucie, listened to all my health concerns and came up with the most appropriate treatment. I'm feeling much better!

Waiting room was full but they got me in as soon as they could.

Friendly check in, practitioner was patient, listened to the whole story, and was honest and up front. Care felt of high quality and conclusive. This is not an experience I have had in a long time. Thank you!

If I didn't think I had an appendicitis I wouldn't have stepped foot in any MGH locations.

Everyone was very nice and I was able to get in to be seen quickly.

Everyone was very professional

Fast and accurate treatment I needed antibiotics and thats what I got I would go there anytime I need to.Great Staff

Loren was top notch. Great provider who knew just what to do considering the potential risk of my tick bite.

Nice people prompt care very satisfied with complete team.

You guys are great. I appreciate you. My phlebotomist had a hard time, but she was great to work with. No complaints for me. Thank you.

Ridiculous waste of resources to send me to the office or an ER for something that I TOLD them I had on the phone. Giving me the old "policy" routine made me think you just wanted an in-office visit just to charge my insurance.

There were no tests run. Minimal exam. Left without knowing any thing more than I did when I came in.

They sent me over to the Emergency room and it saved my life. I might have had a heart attack if I hadn't gone.

I am a brand new resident to Waterville the care team there at the clinic took fantastically good care of me, including setting up bloodwork and a follow up appointment with lots of instruction. I felt really well cared for.

Excellent

When you tell a patient that you're gonna send them to the emergency room just to get an x-ray or a CAT scan, not to have them check in to the emergency room, maybe don't lie to them.

I thought the staff were so efficient and caring. The only thing I would change is there is no privacy when they ask what we are here for? I had a UTI and felt uncomfortable having to say it loud enough to be heard through the plastic divider and at the entry way. Other than that, I have told several friends colleagues about how well you all took care of me.

the providers and front staff are great.

I didn't feel like I was listening to very much

The staff was amazing and very caring

I believe that the check-in process should have been a little bit more private. Information was being spoken through a divider in front of everyone. I think there should be separations to cubicles so the information is kept quiet and private. personal information. Thank you.

A verry knowledgeable n supportive team

Thank you all for your service!

The urgent care team was amazing but the staff at Thayer were extremely rude and dismissed my pain after I was sent by express care

Doc I saw was full on good information. I have a particular kind of ear problem and she listened intently while I explained it. Have been to your facility 3 times now and have found it clean as it should be. Very happy when I visit!

Very impressed. This was the quickest I have ever been attended to at any Medical Facility.

Yes, the timely manner that we were seen was remarkable. Your team was remarkable. The receptionist was fantastic. I really appreciate you providing that service for us during that time. Thank you.

I felt very cared for and that everything was explained very well to me and I knew how to have follow-through because of the good care I received. Thank you very much. I so appreciate you all. Goodbye.

Going there after being sick for three weeks, was waste of time and money, all they did was do test and listened only to the test and not to how sick I was, left there feeling sicker and said go see your pcp if you don't get better. The instructions sheet she gave was info for what I was already doing for 3 weeks. The staff was friendly and kind but offered no help to my being sick. Had to go elsewhere to get help.

Everyone is very professional

Short wait. Providers and all levels very caring

Hi, I just wanted to say I had a wonderful experience at Urgent Care there. I was actually seen almost immediately. The registration was painless and they were on top of their job and the representative I saw was wonderful and she directed me in a good manner as far as getting some further dental care. My prescription was sent across the street to Walgreens Everything took less than an hour, and I would just like to give huge props to all the people involved and say that it was the best experience I've ever had in a medical facility. It was really awesome. I was in and out of there super quick, and the people were very friendly and helpful. I just want to give them a 10 plus. I hope this gets back to their bosses. They did a great job. Thank you. Bye.

Everyone was very kind, clear, and caring. And I'm recovering!

Fast and friendly. Great Customer Service.

They wasn't sure what it was and guessed wrongly without verification

Thank you!

We asked Loren many questions and she was very patient, personable and professional. We were very relieved to have our questions answered so well. Loren is a definite asset to the organization.

I had a very caring NP. She took the time to hear me

Kudos to the Dr as well perfect Care.

Very competent, professional clinicians and support staff. Very efficient and had me in and out in a timely manner without sacrificing thorough evaluation or plan for treatment and followup if needed. I will gladly use this clinic in the future and will recommend to others.