Lily Russell, PA-C

I was pleasantly surprised at the quickness and efficiency of the visit

I would like faster service when your in huge discomfort when they are only 2 others in lobby shouldn't take 40 mins to figure out what's wrong

I was in a lot of pain, they were very kind and understanding. Got me ice packs, a blanket because it was freezing in there. Just caring and compassionate all around.

Staff was excellent. Very satisfied with the overall experience.

Seen a timely fashion, very professional

PA was thorough in reviewing my past records of my records for current problem I was seen for with excruciating pain.

I visited Maine General Express Care on two occasions prior to July 2. Both times, the fabulous folks at check in were gracious, professional, patient, and understanding. These valued and appreciated behaviors carried through to the intake staff and care providers. I never felt rushed - rather, I was heard, respected, and able to express all my concerns without fear of being discounted. A shout out to the fab xray staff who took me right in and clearly explained what I needed to do. Again, never rushed. THANK YOU MAINE GENERAL EXPRESS CARE - you rock check in to check out!!!

Everyone was very pleasant, helpful, caring and knowledgeable. I was in and out very quickly.

The press care facility is, they're very professional, very prompt, and Lily, the PA that took care of me and the problem with my eye, she was very professional, understanding, and explained every aspect of what she was doing and prescribed medicine. I am 100% pleased with my visit. Thank you.

The check-in was seamless. The care that I received was wonderful by both the assistant who I first met and then the PA, Lily, I apologize for not remembering her last name. They explained everything to me. They got the test results back to me and it was just a totally positive experience.

Very polite, professional and informative.

I left the ER confident in my diagnosis.

I don't need a whole minute, but I do want to say that the care was excellent and I do appreciate it. Thank you so much. Bye-bye.

We were there for 12 hours total .

The provider was thorough in exam, explanations of diagnosis and treatment plan. It was great to have my cultures followed up on and reported back to me by the MA. The MA who roomed me was kind, efficient and respectful of my time.

Well, to be honest I was thinking I had bronchitis but they said allergies. In the past I had bronchitis so I am thinking more on that line.

Great service and staff!

Great job

Excellent staff, professional, knowledgeable, caring

My experience was excellent. All the staff were friendly, professional and skilled. The P A , Lily, presented herself in a manner that immediately evoked in me confidence in and respect for her knowledge and regard for me as a patient. From initial contact through follow-up, Lily communicated clearly and thoroughly. All staff, including registration, were professional, kind and skilled. I am grateful for my access to this excellent health care resource.

Am not confident that my PCP office in Lewiston received the fax related to my visit and x-ray result concerns.

Everyone was information and pleasant from start to finish. I will highly recommend this facility to anyone who asks for and/or needs care.

So, I always love my Express Care in Wonderville because I can never get into my doctor, and that's a real problem with being general. I can't get into my doctor whenever I need to, but thank God that the folks at Express Care do a great job and manage to take care of me when I need some medical care that I can't schedule out six months or nine months in advance. Thank you.

I would like to get a maine care insurance

Hardly any wait. Quick but thorough visit!

The only improvement I can see is having the xray equipment right there on site. I understand that will happen next month so I just had bad timing!

Fast and efficient

Well, thank you very much. I really appreciate the opportunity to come in when I feel bad and the doctor will not be available within a reasonable time. So your services are very good. I like the way you follow up after the event in case there is some kind of things that they were suggesting I should do. So I don't know, and I don't have anything but good things to say. So thank you very much.

Compassionate, professional, good listeners

I like how quickly that I got in there and I was seen and treated with respect. It was a lot easier than to go to my primary care to go in there. Thank you.

Reception, nurse & PA were thorough and compassionate.

It was a great experience. I thought really, the whole staff were excellent. They were compassionate. I mean, it was a great experience.

I was only there for a short time then sent to the ER. They listened carefully & observed my condition, and suggested I go to ER, and I understood why.

Amazing reception staff, she went above and beyond to help me get the care I needed. She displayed kindness and skill with what looked like no effort. An amazing person who should be an example to many.

I found the staff to be very cordial and friendly!! I had pneumonia and when you feel that bad, it was refreshing to talk with kind people who were VERY helpful.

I have no issue with the level of care i received but I work at a company where the Doctor Notes i need to submit are highly specific in the lengths of absence. The person who saw me dismissed my concerns wrote me a note for a shorter period and claimed that any longer would cause "short term disability" paperwork. I was not hunting for that, i just wanted the time off to recover. what it did cause is a lot of stress, the note was immediately rejected by my employer and I had to cover my time off out of my own pocket. So thanks for treating me that worked out great but maybe listen to people as well. It would have really helped me but it didn't seem like the provider could be bothered and it would have cost them nothing.

They were hands down the most empathetic caregivers I've ever interacted with. I felt seen, understood, and respected. I wasn't just another dollar or another box checked; I was a hurting fellow human with dignity and worth. I would love it if there was some recognition they could be given for being outstanding. I didn't walk out of the clinic magically and completely better, but I hope what I've written conveys their impact on me. Thank you, you're fantastic and deeply appreciated.

Upon arrival at orthopedics the receptionist rolled her eyes and told me I was not at the correct location despite being told on the phone you had walk in orthopedic care. I walked around to the other side of the building to express care only to be told I needed to be referred to orthopedics. At this point I have transferred care to another facility who was more than happy to check me out and get the follow up I needed.

I am from outoftown,and the service was quick and very efficient.

The express care team is great!! I would choose them first before going to augusta ER.

I thought everybody was very nice, very kind, very caring, and listened to me. And I thought that was great. Thank you.

The Maine General Team made me feel valued. They were quick to get me into the room. They were very personable and professional. Though it took 8 hours to wait for test results, they continued to check on us periodically to see if we needed anything.

I did end up going back the following day but at no fault of staff. Symptoms got worse and clear diagnosis was made

I will always travel the extra miles from home to the Gardiner Express Care. Always welcoming, supportive, competent. I have full trust in their care of me.

Lily and the MA who saw me were concerned with my health concern , friendly and professional. I trust GFM and the Crossing Express Care with my emergent health needs. Very satisfied.

I refused meds several times yet they kept pushing. Never took yet added to bill. Problem never solved

Dr. Lily Russell Is the most delightful PA staff member who is very charming and very well informed of her patients and hospitality for assisting patients.

I had a very positive experience at Express Care. I was impressed by everyone I dealt with, their kindness, and their professionalism. Definitely would recommend them to family and friends.

Very quick check in and exam. In and out within an hour. Treatment addressed the concerns almost immediately.

Very professional and easy to talk to staff.

I felt heard when I described what was going on. She took the time to research my history and used that information to put a plan together. Great staff and facility.

I was seen promptly and everyone was professional and helpful...grateful express care was there I needed it.

The communication was straitforward. The diagnosis was clean. The Staff was very kind and empathetic. Their knowledge of my Ear canal infection made sense to me. The treatment for the ear canal infection is effective. The inflammation has been reduced with just itching. Thank you!

Lilly was present and kind. The woman who registered me at the front desk was very helpful and patient.

Very good quick service. Pleasantly surprised

Everyone was friendly and professional

Our medical assistant was fantastic! I had my oldest son with me and he printed off a picture as well as got crayons for him so he didn't get bored. I appreciated that and so did my son!

Every person from reception, the MA, and physician were kind, thorough, and respectful. I was so thankful for all of them.

This is the first time in a very long time that I felt truly cared for and that my issue was being dealt with and care that I received was greatly appreciated. I had had many past bad experiences with this hospital but not this time. It was a great team effort and everything was running smoothly.

My experience was excellent. All staff were both personable and professional. Lily did an excellent job explaining everything and her professional demeanor was exceptional. How fortunate we are to have this facility there for us!

I just wanted to say that, yeah, I thought Lily was great. Everything was clear and explained to me properly. Yeah, I thought all the whole service and the experience was great from the check-in and it was timely, which felt good. I didn't have to wait for hours, just a little bit of time, and it was perfect. So thank you.

The staff listened and took action

Lily is an excellent practitioner! Thank you!

Thanks!

It took quite a while for them to get back to me with the results and I had already completed the medication when they told me I didn't have to continue it. So that was a little bit frustrating. Otherwise, everything was great.

I appreciated every part of the process, not only were they professional but they were all polite, concerned, caring, and sympathetic. Also there was not a long wait time which I appreciated because I was extremely ill. Thank you!

Job well done

Very informative with everyone I spoke to was very informative and the staff really made us feel comfortable, made us feel like they were listening to what we had to say, didn't just brush everything we said off and seemed to take what we said into consideration and it seems like they're helping us try to get over whatever's going on with our throat. So I appreciate it.

the practitioner who met with me had a terrible bedside manner. she was condescending, contradictory and evasive. i actually felt humiliated by her when i left. everyone else in the office was very pleasant except for the practitioner.

The waiting was hard to handl

When I went into the express care, I indicated that I had pretty severe lower abdominal pain. I was checked in, I paid my $80 co-pay, and I was brought into a room where the PA felt my stomach and then told me that they don't have any imaging equipment there and that I needed to go to the ER. I feel like the front desk should have told me before I paid my $80 co-pay that I should just go to the ER because they cannot help me or diagnose anything regarding lower abdominal pain. I'm sure that there are categories where you can just kind of send people to the ER. It really irritated me and I'm very unhappy.

Thank you for the quality care you provided. Lily Russell is a great asset to Maine General Health. Everyone was kind and courteous. I would recommend you to my family and friends.

This is the most professional, caring, urgent care in the area and I actually drive past two others to get to your facility. Thank you so much.

Yes, I did get the printout report from Lily Russell. I didn't see anything on it where she had checked my lungs and found there were no raws. It was perfectly clear. Her report based solely on her, you know, looking at my throat and whatever. But she did check my lungs and I asked her if there were any raws and she said, no, they're clear. They're clear. But there was nothing in the report about that for me to take back to my primary physician. So that's about the only thing. Thank you.

The provider was very thorough and even though I didn't want to she referred me to the hospital where I got great care.

The entire team to include the registration clerk, medical assistant, and then the provider were all very professional, respectful and provided exceptional care. I also received my referral and appointment for follow up care relatively quickly. I would recommend the facility and staff to anyone who needs care. Please pass on my thanks to all involved with my care.

Great experience from start to finish!

I feel I did not receive a good, informed standard of care The PA was condescending, dismissive and flippant. I have serious concerns about your services.

The receptionist was very friendly and patient. Lily was a delight, very professional , attentive, and caring. I never had vertigo before and I was a bit frightened as well as feeling quite dizzy and nauseated. Lily diagnosed me very quickly and decisively. Her explanation of it was thorough and helped me understand what was happening in my ear. It was a relief to know why I was feeling as I did. I really appreciate all she did.

Lily was very thorough in explaining my conditions clearly. She offered support and concern while remaining entirely professional in her interactions with me. She was a clear communicator.

They were very nice to me and figured out my treatment very quickly and they had me in and out in a timely manner I love going there for little problems Thank you

very caring. helpful. felt like i was very cared about in wanting me to get well. thank you!

1st, the provider did give me a shot & it didn't help before i left, but ultimately it did help a lot. i was asked when i was there if it helped & i said no - but later it did. & she also did give me a script which was also very helpful. so i was happy w/ the medical service although she didn't explain what she was doing when she "tested" me. & the provider was not very welcoming, friendly, i felt like i was sort-of bothering her. she didn't smile. she didn't have a good bedside manner.

Very professional from start to finish.

Great full

Every caregiver was helpful and kind.

Lily was a consumate professional, with an unusually human"bed-side manner.

I was correctly diagnosed and sent to er to confirm gallstones. I was doubtful but she was correct. Good job.

Lily was great! She listened to me and understood everything I had explained about my back issues. She came up with a game plan to treat and move forward. I really appreciate her help and will follow up soon.

Lily Russell was very informative. She was very helpful, kind, and answered all of my questions, was very thorough and understanding of what I was going through. She was great to deal with. Thank you.

Dr. Lilly was really, really nice. She is one super, super person. I really enjoyed the place. I will highly recommend her to anybody and everybody else too.

The registration lady was very personable and helpful. The lady that showed me to the exam room and took my vitals was very easy and helpful. Lily examined my toe and explained what was going on and prescribed the appropriate ointment. A much more enjoyable experience than at the ER in Augusta with my sister.

I want to thank Dr. Lily Russell. Exceptional. I can't even begin to say exactly. She's just exceptional. My son is on the spectrum and her care and concern and explaining things was just great.

Lily Russell is awesome. She took the time to explain everything to me and that was the best part, plus her compassion and kindness. Hold on to her!

Kindness, efficiency, all done in a timely manner.