Lily Russell, PA-C

The Maine General Team made me feel valued. They were quick to get me into the room. They were very personable and professional. Though it took 8 hours to wait for test results, they continued to check on us periodically to see if we needed anything.

I did end up going back the following day but at no fault of staff. Symptoms got worse and clear diagnosis was made

I will always travel the extra miles from home to the Gardiner Express Care. Always welcoming, supportive, competent. I have full trust in their care of me.

Lily and the MA who saw me were concerned with my health concern , friendly and professional. I trust GFM and the Crossing Express Care with my emergent health needs. Very satisfied.

I refused meds several times yet they kept pushing. Never took yet added to bill. Problem never solved

Dr. Lily Russell Is the most delightful PA staff member who is very charming and very well informed of her patients and hospitality for assisting patients.

I had a very positive experience at Express Care. I was impressed by everyone I dealt with, their kindness, and their professionalism. Definitely would recommend them to family and friends.

Very quick check in and exam. In and out within an hour. Treatment addressed the concerns almost immediately.

Very professional and easy to talk to staff.

I felt heard when I described what was going on. She took the time to research my history and used that information to put a plan together. Great staff and facility.

I was seen promptly and everyone was professional and helpful...grateful express care was there I needed it.

The communication was straitforward. The diagnosis was clean. The Staff was very kind and empathetic. Their knowledge of my Ear canal infection made sense to me. The treatment for the ear canal infection is effective. The inflammation has been reduced with just itching. Thank you!

Lilly was present and kind. The woman who registered me at the front desk was very helpful and patient.

Very good quick service. Pleasantly surprised

Everyone was friendly and professional

Our medical assistant was fantastic! I had my oldest son with me and he printed off a picture as well as got crayons for him so he didn't get bored. I appreciated that and so did my son!

Every person from reception, the MA, and physician were kind, thorough, and respectful. I was so thankful for all of them.

This is the first time in a very long time that I felt truly cared for and that my issue was being dealt with and care that I received was greatly appreciated. I had had many past bad experiences with this hospital but not this time. It was a great team effort and everything was running smoothly.

My experience was excellent. All staff were both personable and professional. Lily did an excellent job explaining everything and her professional demeanor was exceptional. How fortunate we are to have this facility there for us!

I just wanted to say that, yeah, I thought Lily was great. Everything was clear and explained to me properly. Yeah, I thought all the whole service and the experience was great from the check-in and it was timely, which felt good. I didn't have to wait for hours, just a little bit of time, and it was perfect. So thank you.

The staff listened and took action

Lily is an excellent practitioner! Thank you!

Thanks!

It took quite a while for them to get back to me with the results and I had already completed the medication when they told me I didn't have to continue it. So that was a little bit frustrating. Otherwise, everything was great.

I appreciated every part of the process, not only were they professional but they were all polite, concerned, caring, and sympathetic. Also there was not a long wait time which I appreciated because I was extremely ill. Thank you!

Job well done

Very informative with everyone I spoke to was very informative and the staff really made us feel comfortable, made us feel like they were listening to what we had to say, didn't just brush everything we said off and seemed to take what we said into consideration and it seems like they're helping us try to get over whatever's going on with our throat. So I appreciate it.

the practitioner who met with me had a terrible bedside manner. she was condescending, contradictory and evasive. i actually felt humiliated by her when i left. everyone else in the office was very pleasant except for the practitioner.

The waiting was hard to handl

When I went into the express care, I indicated that I had pretty severe lower abdominal pain. I was checked in, I paid my $80 co-pay, and I was brought into a room where the PA felt my stomach and then told me that they don't have any imaging equipment there and that I needed to go to the ER. I feel like the front desk should have told me before I paid my $80 co-pay that I should just go to the ER because they cannot help me or diagnose anything regarding lower abdominal pain. I'm sure that there are categories where you can just kind of send people to the ER. It really irritated me and I'm very unhappy.

Thank you for the quality care you provided. Lily Russell is a great asset to Maine General Health. Everyone was kind and courteous. I would recommend you to my family and friends.

This is the most professional, caring, urgent care in the area and I actually drive past two others to get to your facility. Thank you so much.

Yes, I did get the printout report from Lily Russell. I didn't see anything on it where she had checked my lungs and found there were no raws. It was perfectly clear. Her report based solely on her, you know, looking at my throat and whatever. But she did check my lungs and I asked her if there were any raws and she said, no, they're clear. They're clear. But there was nothing in the report about that for me to take back to my primary physician. So that's about the only thing. Thank you.

The provider was very thorough and even though I didn't want to she referred me to the hospital where I got great care.

The entire team to include the registration clerk, medical assistant, and then the provider were all very professional, respectful and provided exceptional care. I also received my referral and appointment for follow up care relatively quickly. I would recommend the facility and staff to anyone who needs care. Please pass on my thanks to all involved with my care.

Great experience from start to finish!

I feel I did not receive a good, informed standard of care The PA was condescending, dismissive and flippant. I have serious concerns about your services.

The receptionist was very friendly and patient. Lily was a delight, very professional , attentive, and caring. I never had vertigo before and I was a bit frightened as well as feeling quite dizzy and nauseated. Lily diagnosed me very quickly and decisively. Her explanation of it was thorough and helped me understand what was happening in my ear. It was a relief to know why I was feeling as I did. I really appreciate all she did.

Lily was very thorough in explaining my conditions clearly. She offered support and concern while remaining entirely professional in her interactions with me. She was a clear communicator.

They were very nice to me and figured out my treatment very quickly and they had me in and out in a timely manner I love going there for little problems Thank you

very caring. helpful. felt like i was very cared about in wanting me to get well. thank you!

1st, the provider did give me a shot & it didn't help before i left, but ultimately it did help a lot. i was asked when i was there if it helped & i said no - but later it did. & she also did give me a script which was also very helpful. so i was happy w/ the medical service although she didn't explain what she was doing when she "tested" me. & the provider was not very welcoming, friendly, i felt like i was sort-of bothering her. she didn't smile. she didn't have a good bedside manner.

Very professional from start to finish.

Great full

Every caregiver was helpful and kind.

Lily was a consumate professional, with an unusually human"bed-side manner.

I was correctly diagnosed and sent to er to confirm gallstones. I was doubtful but she was correct. Good job.

Lily was great! She listened to me and understood everything I had explained about my back issues. She came up with a game plan to treat and move forward. I really appreciate her help and will follow up soon.

Lily Russell was very informative. She was very helpful, kind, and answered all of my questions, was very thorough and understanding of what I was going through. She was great to deal with. Thank you.

Dr. Lilly was really, really nice. She is one super, super person. I really enjoyed the place. I will highly recommend her to anybody and everybody else too.

The registration lady was very personable and helpful. The lady that showed me to the exam room and took my vitals was very easy and helpful. Lily examined my toe and explained what was going on and prescribed the appropriate ointment. A much more enjoyable experience than at the ER in Augusta with my sister.

I want to thank Dr. Lily Russell. Exceptional. I can't even begin to say exactly. She's just exceptional. My son is on the spectrum and her care and concern and explaining things was just great.

Lily Russell is awesome. She took the time to explain everything to me and that was the best part, plus her compassion and kindness. Hold on to her!

Kindness, efficiency, all done in a timely manner.

The level of care far exceeded my expectations!!! The wait time was minimal especially considering that I was a walk in and that the waiting room already had a number of people ahead of me. Wish I had used this service much earlier, I will definitely use it from now on and recommend it to others.

The best around. Very convenient area.

Because of the scarcity of podiatrists, I was unable to see one, but the staff directed me to Express Care, where I received the attention I needed.

This experience was much better than I expected.

Everyone was just great! I enjoyed the friendly woman who checked me in, the humor of the nurse, and the knowledge of Lily Russell. I was in and out within an hour but never felt rushed. Thank you!

Maine General Express Care is a team of professionals who work together from administrative through medical care. They are dedicated to the care of each and every patient.

It really hurt when she took my blood out of the port. She went across instead of down.

convenience and very clean and updated comfortable spacious

Staff were compassionate and professional. Thank you.

When I came in my symptoms were worsening. I had no wait and the care team acted swiftly and little time had passed when I was in the ER getting the care I needed for my emergency! I can't say thank you enough!

I was very satisfied with my visit at Express Care. People were very nice and I understood everything that they said to me and I would certainly come there again if I needed to.

Very quick to be seen. Very professional and most pleasant and nice

I really appreciated the great care from everyone there. Thank you for sending that bug bite culture and getting me on the correct drug for the bug!

Receptionist didn't even know the fax number for the office. An the fact we are in 2025 an you can't see files from the Maine hospital is pathetic. Never will go with you guys again for service. Tried to give you another chance an you still suck

I would like to thank PA Lily Russell. She was kind, compassionate and very thorough. Within 48 hours of my visit my fever had subsided and I started feeling much better. Thank you so much.

Everyone Was Very nice And professional

Always focused on excellent patient care! Minimal wait time, caring staff..beats waiting in an ER!

I have every confidence in recommending the facility and staff.

Every interaction was incredibly courteous and knowledgeable. I felt very well cared for in a concerning situation .

Very helpful and friendly, one of the best places I've been

Great staff very friendly

Very knowledgable and skilled at diagnosis and treatment of my urinary infection.

Ho p e I get well soonthe caught hasn't changed during the day but at night it's better.

Upon my arrival I was seen very quickly and once brought to an examination room my injuries were addressed efficiently, thoroughly and professionally. Thank you Maine General Express Care team.

I had a bleeding cut on my hand and was shown through your facility very quickly. Lily, your physician assistant, was very personable, very sweet, made sure that I was not in pain and took a very traumatic workplace injury and made it a very pleasant experience. She was amazing. Thank you.

The staff and all medical workers were very attentive with their quality of taking down information and listening while providing for your care. Thank you for the experience being a warm and caring environment.

Very efficient and thorough from express care to radiology at mg hospital.

I wish there were some more in site to the mri reading and not just let you leave and worry or wonder if everything is ok

No wait time. Escorted to X-ray. Very friendly

PA referred me to present at the MGMC ER due to history of brain bleeds.

Great, efficient operation. People are just very helpful. Thank you.

The PA who saw us took our concerns seriously and didn't brush anything off as overreacting, which was a big relief. Because of her attentiveness and willingness to help, we were able to get crucial bloodwork done that is speeding up my daughter's diagnosis. What meant the most was how the PA truly listened, took the time to understand our situation, and did what she could to help us take the next steps. Her compassion and care made all the difference, more than she probably knows. Thank you so much for being there when we needed it most.

Very satisfied

I like coming to the walk-in care down in Waterville because they do a good job, they get you in fast, and they take care of you well. That's all I have to say. I really like going there.

My experience was of a very knowledgeable and professional nature. My care was of the highest quality and would recommend this facility to anyone. PA Lily Russell was top notch and caring!

Lily was knowledgeable, caring and professional.

Friendly personnel. A super experience actually.

They were very nice and explained everything thoroughly.

The staff are very friendly and professional. I did not even have chance to sit after checking in before RN called me back to triage me. The Dr came to see me immediately and was attentive. They also followed up with me the next day. This is the only urgent care I use and recommend. Grateful for this office.

They were very courteous. Didn't have a wait. We were called right in.