Katheryn Baden, PA-C

I've had to use express care a few times when my PCP was not available or not needed. I am grateful they are available for immediate help.

I appreciated seeing someone at Express Care. She listened to me and also explained things to me about the new medicine I was taking.I felt good and confidant about the visit and that my health problems were being taken care of.

Wonderful experience

Very understandable how you were feeling

Everyone was so courtesy. I came in about five minutes before they closed. Took me anyway.

This is my go to place for dependable care. I tell everyone who needs help to come here when they're without remedy. None have ever been dissatisfied with the care that they received. Thanks to the whole staff for all their good work. It's a team effort and it shows.

I was very impressed with the doctor and everything else. She was through, very knowledgeable, and kind. She called me the next day to give me my test results and further advice.

The doctor was very compassionate and listened to me with patience and respect.

Very satisfied. Wait time was quick. Staff was friendly.

Awesome experience very helpful staff

I always have a positive experience at your facility. All staff & medical personnel are always extremely kind, respectful, and informative. Even when the waiting room is completely full, I've never waited more than 30 min to be seen. Hands down the greatest & most efficient quick care establishment i have EVER been to! Keep up the good work, and thank you for all that you do!!

The experience was excellent. They went above and beyond giving the medical attention I needed and could give. I would recommend to anyone in need of care.

I have gone to your facility twice already and both times everything was extremely perfect. I like the doctors that are there and I like the treatment.

Yes, I really appreciate the visit, this latest visit. They got me through pretty quickly. And in the past, I've had to wait a very long time. I've been there even up to two hours or close to. So I did appreciate that they got me through quite a bit quicker this time. And I really do appreciate that, especially when you're not feeling good. All right, thank you.

Great practitioner and staff. Thank you.

It was my first time and I was very impressed I was quite nervous but all staff worked to make me feel at easr

The staff were super friendly and got me in and out with no issues.

Great care as usual. A definite help until I see my new PCP.

Everyone was very friendly and professional.

It was a very positive experience. Thank you all.

I told them multiple times that I have a thyroid issue and that I thought that's what was the matter and I don't feel I was listened to

It was the first time I had ever been there or even been to a walk in clinic, and I am happy to say that it was a good experience. Thank you!

Staff were courteous, efficient, knowledgeable and empathic.

I had a bad medication reaction.

Great experience. Thank you so very much. Team knowledgeable and compassionate.

I didn't feel like I was really helped ?

I am grateful to all the staff at MGH They were professional, knowledgeable and kind.

Excellent service!

Very well taken care of; very professional and always know we can go there as a family!?

I found them very, very helpful. I would definitely recommend them. Definitely. Thank you.

They were fast and friendly.

The doctor was amazing stayed late to make sure I was helped and on the road of feeling better.

Katheryn was great and did a great job suturing my thumb. She was knowledgeable and trustworthy, I knew I was in good hands.

They didn't explain what else I could take with my prescription. The prescription I received did not help me. I have gone twice and I'm not paying to go again.

I was seen quickly and everyone was pleasant.

It was great

Katheryn sat down and talked to me and explained different things to me and how I could deal with my sickness and I really appreciated her concern. Thank you.

My doctor was super kind and friendly, knew what she was talking about and how to put it, and diagnosed my issue pretty much immediately. Absolute queen :)

The service was good. The only thing that I have to say where it's an express care, it did take quite a long time and it wasn't on a weekend. It didn't seem very busy. And the wait was mostly after I saw the doctor, waiting for just a copy of paperwork and that's it.

The doctor that helped me was very knowledgeable and explain things perfectly. I would highly recommend her.

Follow-through was great thank you very much

I really appreciated that the nurses and doctors listened to all of my issues and took a deep dive to ensure my sickness was a normal flare up instead of illness. I also loved the explanation the doctor gave me before leaving about my stay and then my plan as of discharge. Although I wasn't feeling significantly improvement after discharge, the nurses and doctors took amazing care of me and provided everything possible to aid my recovery. As well as detailed plan of how to continue improvement at home and very helpful medication refills.

The P.A. was very argumentative and degrading when I did not agree to doing Flonase for fluid in my ear. I felt like she did not listen to me when I was trying to get antibiotics for an infection. She was dismissive after that and did not seem like she wanted to help me . I feel like she was upset when I challenged her diagnosis, which was not correct by the way. People like her are why I don't use the health care system until pain or infection is to much. She was awful and i will let all my friends and family know not to use Maine General if they can help it.

Excellent service

The only unsatisfactory aspect of my experience was the fact that Walgreens pharmacy was not able to fill my prescriptions till the next day.

was a waste

I wanted to say that the members of staff were very empathetic, right from the ladies at the front desk all the way through to the nurse, to the doctor, and made you feel like you weren't crazy for being there. They were very understanding and made you feel like they would help you take care of it as quickly and efficiently as possible. And they really did, and I will absolutely be recommending your facility to everybody for working care services. Thank you.

Everything was 100% satisfactory.

The nurse practitioner was incredible and I really liked her. She was funny, she was helpful, she was educational, she really was incredible. She really was probably one of the best doctors, nurse practitioners we've ever had. So thank you.

I understand the need for facemasks, however please speak up and clearly when wearing them. It was difficult to hear the PA

The woman at the front (registration) was very understanding and kind. My son started vomiting before I could sign and she let me take him to the restroom and care for him. I was able to stop on the way out to finish what needed to be done. Our doctor was amazing! Great with my son even when he wasn't very well, she explained everything to me in a way that I could understand. Our last visit wasn't great but wasn't awful either but this visit was truly a great experience even though it was a crappy situation of having to be there in the first place! The woman in the front and the doctor deserve recognition for going above and beyond!

Even though it was busy I was in and out around an hour! Nurse was very knowledgeable and quickly diagnosed my condition. Thank you

Hi, You guys are great. You were always there when I needed you. You were very, very helpful. You tried to go out of your way to make me feel comfortable and always being attentive and always with a smile. I really appreciate you guys. Thank you.

During my visits the staff were very open, friendly, and informative making it a less stressful time.

MG Express Care is an invaluable feature of what you have to offer. All staff are excellent, wait times low, great alternative to ER, or when you can't get to see your PCP! Thanks for being there!

Katheryn Baden was the best. She cares, she understands and she listens to my problems.

Great experience, thank you!

Was a nice visit wait time was minimal along with the rapidness of care, was only there under 2 hours and got my needs taken care of

The entire staff wonderful! The PA Katheryn was beyond excellent! Her reassurance and follow through was unsurpassed.

I saw seen within 20 minutes. The best experience I have ever had.

Awesome all the way around. Thank you!!

Registration and treatment were done in a shorter time than I expected.

I always get excellent care when I come to Maine General. Express Care or Elmwood or the other place. I'm switching to Maine General in February. I already have an appointment. Thank you.

The entire staff was friendly and wait time was so minimal. I'm from out of state and had the best urgent care experience I've ever had. I can't recommend this office enough!

I am always treated with the utmost care and respect every time I visit your facility! It is greatly appreciated! Keep up the good work, everyone!