Jessica Cysner, PA-C

I wish x-ray would be open for the same amount of time as express care. I came after 5 o'clock and they told me x-ray was down. So they sent me to the hospital for my x-ray and the ED registrar wanted paperwork which I was told I didn't need. There seem to be a lot of confusion over what was needed. I was able to still get my x-ray. The PA did a great job of contacting me the next day and giving me next steps based on my x-ray.

Excellent key results thank you very much

I am thankful for the care available on a weekend! ALL staff was wonderful, considerate and most professional!

Excellent, all around!

Thank you

They lost my Urine Culture and never received my results

The cough suppressant has helped some of my cough and the eye drops have helped some of my eye problems, but I am still sick.

Jessica the provider I saw was great. I've seen her multiple times and she is always very nice, helpful, knowledgeable and a great asset to the Maine general team.

I was very pleased and have told everyone, Jessica asked if I would like to have an xray since I was already there and that I could go home after it was done. Jessica called me after I got home and told me I have pneumonia in my right lung and she prescribed 2 medicines. I was VERY satisfied with the care Jessica gave me and that she heard me. I have told friends and relatives that is the place to go.

The care I received was phenomenal when I got in. The wait was horribly long, the front desk lady was difficult, I asked her a question and I felt like she told me to go pound sand so I abruptly asked who could help me get my answer and she told me to "flag down a nurse if I see one." I thought she was rude.

Excellent group of people! I was expressed in, and expressed right out of there quickly!!

I went in with a dislocated pinky. The staff was great in getting me fixed up and on my way.

The professionals that worked with me did an excellent job listening to me, making a plan of action and delivering treatment.

Health provider in the express care was helpful for me but as to arrange a new Health provider ,she didnt do the follow up .I am a patient who have thyroid problem but nobody help me to get an appointment for a PCP or PA.

Yes, I thought it was a very positive and helpful experience and I would certainly recommend it. And if unfortunately I have a problem in the future, I would go there. So I'm very pleased to have that choice and chance. Great job. Thank you.

I always feel comfortable and cared about whenever I go to them.

Thank you fur being open when my doctor couldn't see me.

The nurse who cut my toenails was pleasant and made me feel at home. She was gentle and thorough. I have made a follow-up appointment and will definitely recommend her.

Hi there. My experience was wonderful. Thank you.

I'm glad I don't have Covid or the flu. I appreciate everyone's help at express care.

My experience was personable, professional, focused, pleasant, efficient, reassuring. Excellent! I felt much better after the visit, and am recovering my mobility quickly now, because of this treatment and knowing they were all so thoughtful and thorough in helping me to know what to expect. Thank you for being local and available.

I've never had a bad experience at this Express Care!

Quick quality care and superb follow up! Thank you!

They always take very good care of me there and they go above and beyond what they need to do.

Yes, I was treated very well and given the correct information and I was very pleased and still getting better. It was very nice, very made me feel very good. Okay.

Completely satisfied from the short wait to be seen to thoroughness of testing.

They were very nice and professional despite how busy they were!

My Doctor assigned to me that particular night was awesome!

The professional who attended to my son took the time to reach out to his primary care physician to ensure that the prescription would be in alignment with his pcps directives. His PCP hasn't even gotten back to us about it. So, it shows just how much this person cared to try to do it correctly.

This is my go to place. I appreciate everyone at express care, I know their jobs are not easy at times.

They were great and explained why we had to go to the emergency room to have treatment

Jessica was extremely helpful and was very polite and really listened and was knowledgeable.

First visit and found the service professional, thorough and sincere. Thank you

Everybody was focused in my needs and seemed to really care, great job team!

They helped me with my needs in a timely matter ,and they were very helpful and made sure I got the care I needed ,I'd highly recommend them to my friends

Staff was very helpful. Service was great by the medical folks.

Always a great place to go

Augusta was great.

the whole team were absolutely wonderful. I would highly recommend this team!

I was worried about 2 tick bites I had on my ribs from tiny deer ticks brought in from my cat. They assured me that there was no need to worry about tick-borne illness. I really appreciate knowing that the Express Care service is there. Waiting for a PCP visit takes a lot more time.

Professional

Jessica Cysner pac, diagnosed and treated my illness, so grateful that I was able to be seen! And treated with care. health issue improved thank you

thank you for excellent care

Professional carring staff.

I was told they did imagining when I called . After being there for an hour to only find out that they didn't do the imaging I needed and got sent to ED for hours . Would have been nice to know to skip this step

Never saw the doctor. Just the nurse. Had a xray for nothing which cost me money. Wanted a mri. The person that did the xray was rude. I told her the xray was a waist of time which it was. And again she had a rude answer.

I came in with a terrible concussion and was saying things over and over which I didn't realize and they were patient understanding when I didn't even understand it, I never had a concussion before, when she told me I had a concussion and told me everything it entails it was everything that I told her I was having WOW

Over all very positive

It is always worth traveling the extra miles to land there. As always, I was treated with exceptional care!

They were very helpful and they got me in right off quick. Just as soon as I got in through the door, they were taking care of me. And they were very helpful and very good because I had just fallen and was bleeding all over the place. But they've done a very good job. Thank you.

Everything was great.

It was extremely quick to get in, but to be seen , it was over an hour. Then waiting for an X-ray took over 45 minutes.

They said they would call me for the results of my strep test, but never got back to me

Your the best!

The entire care team went above and beyond to help me. They were especially empathetic to the amount of pain I was in. I was so grateful I did not opt for visiting the E.D. of Maine General. I was in and out in an hour.

I just want to thank the ER staff. Also the 2 West staff, the late shift. Unfortunately I can't remember names, but they were all helpful and accommodating. Thank you.

Best express care in my neck of the woods!

No one really listened but everyone was very very nice.

The PA I saw was very professional, listened to everything I had to say, and gave me amazing feedback.

One of the best health care experiences in my adult life. The staff were not only friendly, but knowledgeable and very caring. Thank you.

Not that I like to have to go to energy care, but every time that I've ever gone for myself and or family members, the staff, everybody there has been always so pleasant, caring, and it makes a very uncomfortable situation so much better. I appreciate everything that you guys have done. You're doing a great job. Keep it up.

Yes, I very much enjoy going to the express care. They're fast and they're efficient. They take care and understand when you're not feeling well and I enjoy them there.

Overall, very nice

Excellent, caring staff. Was pleased with my experience there

Great bunch of people !

Communication is lacking, not with the doctor, but the staff. And the long wait time without seeing a staff needs to improve.

Terrific people. Very kind and very professional

All of the PAs that I came in contact with were very professional in their service and procedures. I was particularly impressed with the primary PA and her follow up by phone regarding my test results and checking on my progress. I have only good things to say regarding my entire experience at the facility.

NO doctors, did nothing except tell me to go to ER. Maybe should start with ER to begin with.

It was a good meeting with the doctor on staff that day. Thank you

I had awful good care. I've been in the same place before and I've had good care. It's a wonderful place to enter any time with a problem. Thank you.

I was seen pretty quickly after registering at the front desk. The PA's were attentive and very knowledgeable. I would recommend this urgent care.

You did very well, and I like the company, and I'll be back. And you can make no change. And great service.

Everything went smoothly. I am so glad that express care is there.

The staff was accommodating kind considerate and I was in and out of there it didn't take very long and very happy with how I was treated and every single person that I dealt with was great not one complaint whatsoever.

Everyone was helpful. I walked over to the orthopedic clinic at the suggestion of the registration person at express care. There was no doctor available at the orthopedic clinic and it was closed. If I were to make a suggestion, it would be to communicate better between the two areas. It seems on hand doesn't know what the other is doing.

I think the staff were very good but the nursing staff could have done procedures to reduce patient wait time. The wait time was posted on the bulletin board which I appreciated, but the urine specimen could have been collected during the wait time for the CT scan instead of after the scan was resulted . I had already waited 4-5 hours. The ER providers at admit and discharge were excellent!

I was in and out in 45 minutes, treated with prompt attention, a short wait time with results that I needed, having an antibiotic. Every member of the team was polite, personable and easy to talk to.