Jay McBain, PA-C

Great follow up with pcp and patient

I enjoyed the friendly interactions with all the staff, but especially the nurse.

I felt the facility was staffed adequately for the amount of clientele. The staff were professional, patient and reassuring.

From check in to leaving, it was so quick! Extremely friendly staff too!

Very competent and professional nurse and PA!

It was a small issue but I couldn't reach it. The Dr was professional and explained the issue clearly. The rest of the staff was welcoming and professional

Once I was registered and sat down to wait to be seen, I was called in within just a very few minutes. I was treated with respect and care. The doctor listened very carefully to me, explained what I should do, and then I was out the door and headed for home within just a few minutes. The whole visit lasted less than 20 minutes. I was releaved to have been seen and treated in such a satisfactory manner.

Good service very helpful easy access

Overall, quite good. Reception staff were extremely well functioning! PA was real good overall very good experience!

I was giving medication to help me through and get me better, that's what counts.

Fast and efficient service!

The Express Care team was professional and efficient and I felt that they listened to me and took care of my needs.

Very pleasant to deal with everyone was great from reception the nurse and the Pa this is the first time I've been to your express care I've used convenient care in Brunswick at cooks corner they were great but you guys are better thank you

All of the staff I encountered were please t, professional and communicated thoroughly. All were also congenial.

The PA Jay was wonderful. He had seen my history with allergy, asthma, and sinus problems. We talked over various aspects of my problem. Then he prescribed 2 meds to help deal with it. I so appreciate their prompt care!

Very professional, polite and kind.

Everyone was very professional.It was a good experience

In and out in 20 minutes! Correct diagnosis and treatment protocol. Very thorough from start to finish. Very satisfied!

Very good as always

The medical provider exceeded expectations. He called me twice after just for a, when I was going in for an express care visit. So I am beyond with his assistance. So thank him very much. Take care.

Took xray..diagnosed the problem. I went home and followed instructions..still working on it but it is improving

My experience has been great. Every time I go to express care or urgent care, they've taken care of me and my elderly father, and I think everyone there is wonderful. So thank you very much, and keep up the good work.

Just want to say that the team at Gardiner is awesome. Made me feel very much at ease and did a thorough exam to make sure nothing was to worry about. Told me what to do if I saw signs of infection. Thank you so much for the care!!!

The minute I walked on the door the. Registration staff was friendly, quick and knowledgeable. But my wait time was very short in the waiting room. I was brought back twice to 2 different rooms before I was sent to X-ray. It was all professionally done quickly, and everything was explained in language that I understood and can appreciate

Yes, I returned to the express care today and the swelling in my toe has not gone down and I was told that it was probably misdiagnosed and I should stop using the medicine I was given and they prescribed a different medicine.

I was advised to see my pcp if symptoms continue after ten days of treatment. I was with a PCP at Northern Light. I no longer have a PCP. Please hire more!!

The facility was nice, organized, and efficient helping many people kindly and respectfully at reception. Asked great questions at reception to expedite help. Quick wait time even though there were a good amount of people looking for help. Nurse kind and helpful. PA shown a lot of knowledge, with great speed and articulation. Was given all details and helped me progress so heal with aftercare knowledge for Lyme Disease. Holistically, the Expresscare facility and team working there in Gardiner are great and real gem to have for the community.

They were all very nice people and did there Job as I expected very professional.

Great service

Long wait in the room after the nurse completed the preliminary intake

No wait. Helpful, friendly staff set my mind at ease. Confirmed what "Dr Google" said ?

It was a very positive experience! I shout out to the person who did my ultrasound! She was wonderful! I would like her to know how much I appreciated her!

The staff was kind, caring, and prepared. My family appreciated their response and efforts to solve the health issue I had!

Extremely nice front office lady!!

Provider did not listen. Came in with a diagnosis from urgent care and did not deviate. The art of an exam and a thorough history seem to be lost.

Excellent experience, promptly treated in a friendly and professional manner. Very satisfied.

I don't have to come that much, but every time I need care, this facility is awesome. So glad to have it in Gardiner!!!

Everyone was very efficient and helpful!

Jay is greatly personable and well skilled. He explains things in detail and summarizes as we finish up And he called me with test results 2days after my visit

I thought my experience was.

I was seen very quickly after checking in. Everyone was professional and supportive.

This was my first time at this clinic as I recently moved to the area. The service was excellent. Considering that there were several people ahead of me when I arrived, the wait was reasonable. I will definitely return if needed.

I had a good experience.. Was able to be seen fairly quickly. The office staff were extremely helpful the following business dat when I needed help getting my orthopedic referral to the right place.

Very happy with care provided

Had good care and the staff was very pleasant !

Excellent

Jay was very efficient and decisive about getting me up to the Hospital for an ultrasound and provided immediate follow up phone calls to make sure I had all of the information I needed. I am very happy with the professional care I received.

Jay was great and I'm healing fine! But.... Your first survey question has a grammatical error: "Were your staff team" should read "was your staff" as it should be singular...sorry, retired librarian!

Hi, I just wanted to say that my visit was very pleasant. I felt like I was listened to and the doctor was very knowledgeable in giving me answers and answering my many questions. I was very surprised and happy with my experience, my first experience at Maine General and I will definitely be looking forward to coming back now that we live here because it was so great.

Knowing the shortage of Staff I'd say everyone did an excellent job. I thank you all.

Always good

Jay the PA was great and non-judgmental and kind and competent.

Efficient and friendly people who were knowledgeable

Not very happy with Express Care on getting prescriptions to the pharmacy until the evening.

The waiting room wait was unacceptable.

The wait time was not long at all. They were very prompt in getting my son in and getting the care he needed as quickly as possible. The waiting room was very calming with relaxing music and kept us all at ease. And once we got in, it was a very quick visit with all of our questions we needed answered and it was just a great visit. We will definitely be back.

The best thing about it is that I did not feel rushed, got myself calmed down and got a lot of questions answered and good ideas for moving on in treating my already bad knee condition before fall took me to urgent care. Thank you for the help.

With every visit up there to the urgent care, I have had excellent care and everyone has just been wonderful. I was scared. I had to have some stitches at the hospital, but no, they were wonderful. They took very good care of me. Thank you.

This place is excellent!

The wait time was longer than we'd anticipated, but the care throughout was targeted and thorough.

Everyone I encountered was friendly, professional, and knowledgeable, and seem to really care about my issues

I appreciated the very in depth explanation post rapid strep tests performed on both myself and my son; however the need to go into the "statistics" of receiving not one, but two negative strep tests was unnecessary. Especially after I told the PA that I was very certain I had strep throat as well as my son. In the end my son's strep culture came back positive, as I had suspected. I ended up going to a different medical center unaffiliated with MaineGeneral the following morning after I was seen at Gardiner express care and received a, "very positive strep test" as the nurse stated and negative for an ear infection- different than what I told I had at Gardiner. Unfortunately, MGMC's reputation is declining and quite significantly due to patients feeling rushed, not heard, being charged "extra" and the list goes on. Patient care needs to be at the forefront of all medical providers

Express care is easy and fast

Very quick service. Excellent experience

My only, the reception, the person checking me in was kind of devoid of emotion. So that was a little off-putting. No compassion, just straight to business, check you in. It just felt like you were more of a number. So anyway, that's it.

Love the Gardiner location. Really, really miss the Winthrop location.

I have always received excellent care at this facility and in fact they made sure I got the more intensive care I needed.

My only complaint is that the doctor did not look up to see if the medication he prescribed was covered by Main-Care, and it wasn't.

The front desk was pleasant and showed caring The nurse and Doctor the same

I have worked with Jay, the person I worked with last week when I came into the Express Care. I can't speak highly enough of the gentleman. He is extremely professional, extremely kind, as out busy, straight as they are there. You would feel as though you were the only person he was going to see that day. His patients are unbelievable, his patients' patients. I have a lot of confidence in what he tells me and feel when I leave, I am ready to leave and know what's going on. Sometimes people forget to praise the people that do the most for them. He really is outstanding and an asset to the operation.

All staff professional and courteous and considering I was advised to go to express care, I appreciated chest x-ray and results were done in a timely manner.

The staff at check in were wonderful & Dr. McBain was very helpful and informative.

Provider listened to my complaints and what I felt I needed. Wait time was a little long but still reasonable, I was in seen and discharged in about an hour and 15 minutes. There was a deluge of patients and I was advised from the beginning that there were only 4 providers and 7 people ahead of me which I appreciate the candor and transparency. Second time in a few months had to use this walk in clinic and each time left satisfied with my care. Will recommend to friends and family. All in all a good job.

I felt very comfortable with the care I received. The only suggestion I have would be to culture the urine sample to make sure you are treating the correct bacteria.

I found everybody to be very helpful and very informative and knowledgeable. The only downside that I can think of is the wait time. I was there with my son for about two and a half hours and I was explained as to why his different facility was shut down, which increased the amount of care that needed to be provided. But other than that, I think it was great.