Emily Zack, FNP-C

I am always satisfied with the care at express care

Excellent care.

Thank You

I am so very glad we have express care here. I can get in and out with answers and needed tests, exams, etc in a reasonable amount of time. I am thankful to have them here in Augusta, ME.

Very nice people. We got in very quickly.

The parking situation for vehicles needs to be addressed. Some people can't walk from the across the street parking lot to the front door, sometimes fix the parking lot.

The person at the front desk was absolutely great. The two nurses were so kind when I was in a terrible pain. They help me out so much. I actually called two days later on the phone and the person who I spoke to was also very very nice. I cannot express how grateful I am that I got the care that I did. Thank you.

Hi, I've only been to the express care one time and I was treated very, very well. I was very satisfied, but I would need more experience, I think, to rate a 10, so to speak. So I rate it an 8 and I just wanted to explain that. It wasn't that anyone did anything wrong or bad. I was very happy in how fast I got in. I was very happy with the service. and the way that I can have a call back if I needed antibiotic or more help rather than come and start over. Thank you for your service. Bye.

This was a refreshing experience - I expected to be there for hours waiting but was in and out in an hour. I wish I'd had known how great this place was sooner Emily Zack was very professional and actually listened to me explaining my symptoms and treated me accordingly.

Great staff

Express care is always so kind and attentive. Quick good service I would recommend going to express care over the emergency department any day. I personally feel that the providers that I have ever had at express care is caring, quick, knowledgeable and overall a great place to get care if you can't get into your primary for something urgent.

Excellent interaction

Very welcoming and knowledgeable. We'll definitely be back. Great customer service.

I love the people there very nice and careing

The staff was very helpful to me. I got a quick response to register. The staff at the registry should get me a wheelchair because I couldn't walk. And I was placed in the TV room for less than five minutes. And then I was taken to the room where my doctor is going to be, Dr. Zack. And she explained everything to me, outlined everything. Then I was wheeled back to the front. And then I was taken by a staff downstairs. And then I met another staff, which is a social worker, and she stayed there with a lot of us down there, and make sure everything was okay with us, to take us to our car. So I thank you guys for the great work that you are doing.

I always get excellent treatment at Urgent Care. The docs listen to what I have to say and the front staff are always personable and professional no matter how full the waiting room is at the time. Top notch team!

The staff was very kind. Emily listened intently and gave me wonderful advice. A great location and very convenient. Thank you!

I appreciate how quickly the intake was and how quickly they got me back to a treatment room, given that they saw I was having this severe bloody nose. So I really appreciate the attention and the triaging. Thank you.

They were very helpful

Very prompt service with a smile.

Provider was kind, attentive and helpful.

I love the follow up check-in and sharing of test results...it is very helpful to know that my care continues past the initial visit!

Staff is always professional and courteous. I feel very confident in my care at Maine general.

Excellent care, I felt heard and was well taken care of.

I can't give you a perfect score cuz otherwise you'll think you're perfect and not have to improve on anything, but I was very satisfied

The technician inject me with wrong Medecine and told me the Phamacy sent wrong Medecine.

Superb people. Could not have been treated better in every sense of that word. Strange to think that such an experience, when you have anxiety and concern, could turn into a positive one. We are most grateful.

It was fast thorough and carinh

Everyone was helpful and friendly.. a great experience!

Everyone I saw on this visit was first rate: not just competent but kind and empathic.

Yeah, I'm not sure what the conversation is about. I have a traumatic brain injury, but I'm still not sure what all this recording says. I'd like to find out more information about it.

My experience was great. The nurse and provider were polite, attentive, knowledgable, and caring.

Emily was very helpful and listened to my issue. She didn't just go by the book, she researched my situation carefully and prescribed what I needed. Thank you Emily

An efficient operation, I was seen after a short wait.

Got me thru a difficult time

I brought my daughter in for an ear infection. She has had a lot of ear infections so I didn't have a lot of questions and made that clear to the physician. I was happy with the visit and care.

I was too sick to be treated at ExpressCare. The nurse practitioner said it would be in my best interest to go to the ER in Augusta, which we did. She explained why ...I was too sick to get it but my kids got it and it all worked out for the better

I'm from out of State and they provide care that I needed at that time,everyone was stars to me

It was a great experience from start to finish. This is my third time this summer needing care & each time I have been more than pleased.

Professional and friendly

My only concern was how long it took to get the test results and a prescription. I was told 48 hrs. And it was 72. I called several times before receiving a call- back. Staff was very friendly.

Everyone was extremely helpful and friendly.

Emily is a good listener and communicator. She worked with me to Make decisions., i only wanted the xray. . Follow up was good. I was surprised we had agreed for me to go to Gardiner Urgent Care for the xray but the documentstion said Augusta. It all worked out but would have been easier: That may have been the 'consultants preference. I was treated. well.

Excellent service

Everyone was very nice and competent as well

When my own personal doctor wasn't really listening to my concerns, it felt very validating to have the provider at express care listen to everything I said and about my situation and symptoms. She explained that we could go at it a few ways. Once again, I felt they really empathized with my extreme itching. Thanks so much! I'm feeling much better!

Emily was very thorough and professional.

The people who helped me were wonderful but none of you or any other doctors know what to do with me because they have never seen someone like me and my health issues thank you very much I will be back

I greatly appreciated NP Zack's knowledge of my particular medical condition and how to treat it.

Living in MA most of the year, my experiences in Maine are completely different and 100% better here. From wait times to personnel you are far superior. 2 months ago my primary doc sent me to ER after I had wonky eye issues and needed a CT scan. I was in the waiting room for 9 hours. BAD.

My first time, it went very well. Thank you so glad I went

I felt that the Augusta walk-in care was much more concerned about any of my issues than I've ever felt about the Augusta walk-in care. I mean, sorry, the Augusta was better than the Waterville walk-in.

Everything at expresscare was great except they sent my prescription to the wrong pharmacy which was closed and I wasn't able to get a hold of anyone to send it to the correct place before the pharmacy I told them to send it to closed. I had to wait until the next day to get my antibiotic and therefore delayed my treatment which was not pleasant

I went to express care to deal with a long over due blood pressure issue. Sign in was easy and trouble free. In less than 5 min. I was getting my vitals taken. In twenty min. I was talking to A NP. The three ladies I dealt with were extremely professional and great to deal with. Thank you MG and your staff for a great medical experience. i wish more hospitals offered this kind of care and professionalism.

Emily was fantastic!!! Listened to me, explained the potential diagnoses and the tests she was ordering to conform or rule them out. Explained clearly what I needed to do if my symptoms got worse. Can't say enough good things about Emily!!!

I was seen promptly. The provider diagnoses my issue immediately and prescribed medication with very positive results. Extremely good experience.

I don't know a lot about hospitals and stuff, but I went in there. I knew what I had. They listened to me. They gave me what I needed and they gave me instructions on how to use it. And they told me how to do everything I needed to do. So as far as I'm concerned, everything went well. Thank you. Bye.

The staff was very friendly, got me in very quick. I did not get my problem resolved.

Great team, attentive & very professional. The right diagnosis and a big help. Thank you.

All the staff there that I encountered were kind and helpful. I couldn't have asked for a better care team. Thank you

Emily Zack is a very caring and skilled medical professional. She was very thorough and good at communication and I trusted her diagnosis and advice.

Emily was knowledgeable and caring. Her treatment seems to be working. I am still waiting for a call to tell me what the culture showed.

Very fast service everybody that I met in the facility was extremely nice and I like that I didn't have to go other places for x-ray. Everything was in house was very convenient and they were very prompt to check in on me after I went to make sure everything was going well. Seems like they went far beyond. I will definitely be going back there again if I have the need.

Pleasant staff, efficient. Not rushed. knowledgeable. Great followup and

Its obvious that people from the front desk to the care rooms that they all care and are very polite, knowledgeable, friendly, and compassionate. Just on top of it! I suffer from lyme and coinfections. Its very hard for me often times doing just about anything. But i have a good tude, and i can tell you all do as well. Nice to see. Blessings! Thank you all very much!

The staff and care provider was prompt and helpful.

The staff was professional, polite, very understanding, listened, and it was very timely, quick, and very helpful. Easy to do. I would highly recommend Express Care specifically to anybody because I've had really great service there the last two times I've gone, so thank you.

I came into ExpressCare with signs and symptoms of vertigo. The staff immediately brought me in to an exam room to prevent me from being around other patients in the lobby as it was clear I was struggling with the symptoms. The staff were extremely compassionate and very thorough. They gave me plenty of choices about how to proceed with my care and gave me suggestions that I could understand. I am very grateful for their support and getting me back on track from a symptom that I've never had before.

My provider, Emily, went above and beyond, checking in to work for my x-ray results the next morning, even though it was her day off. As a provider myself, that meant a lot to me and showed her dedication to patient care.

A smooth operation everybody was kind and courteous. Thank you for being there.

Everyone was very courteous and there was not a long waited. I was satisfied with the way that I was treated.

The provider didn't come in and assess my child. She waited for the strep swab to come back and then came in the room with discharge paperwork before even laying eyes on my child. I get triage was great but my child was there with complaints of ear pain and fever and vomiting and a little throat pain and could have had an ear infection on top of strep which would have made her need more antibiotics than just strep. Also stated I wanted my prescription sent to CVS on triage and was sent to Walmart. I informed I wanted prescription sent to CVS and was then changed but didn't feel heard and definitely not the best care I know Maine general has to offer! I think a provider should at least assess a child before coming into room with discharge paperwork.

I was pleasantly surprised with the ease of registration, being seen by the registering nurse and FNP in a very timely way. All three were caring and professional, accommodating my hearing challenges and making sure we communicated clearly.

I have had little experience at Maine General Express Care, so I was very impressed with my visit there. The wait time was not very long, the nurse who initially saw me was very thorough in evaluating my concerns, and the nurse practitioner, Emily was wonderful. She examined the insect bite on my leg and felt that it was not a tick bite after listening to me and the appearance of it. She gave me instructions to follow if the situation changed. Overall, I felt very comforted and relieved.

inland hospital was better than them she really did not what was wrong with me just guesses

Thank you for listening to what I had to say and you explained things very well.

Very happy with the care & concern I received!

She was very reassuring.

Kind and courteous, professional like!

Everyone was so kind. With the PA's diagnosis and recommendation for care, two days later was able to return to work. Thank you all.

I have always bee treated with the utmost respect anytime I either come in for a visit or a phone call. No matter how busy they might be always makes me feel as if I am their only patient of the day. Although I've had some troubles with my health which was scary, always has been a pleasure to ee him. More providers could learn a lot from how this office runs and treats people. Kudos for sure!!!

I was seen quickly and everything was explained to me as to what I should do to get better. All of the staff were friendly and helpful.

Yes, I got right in for my appointment on time. Doctor came in within five minutes. Everything went very well. I was happy with the visit. Thank you.

Very fast and efficient. I waa in out and prescriptions sent quickly.

Everyone was professional and attentive, thank you!

NP called 2 days later with lab results & to discuss treatment & how patient was doing- she was excellent

Friendly, knowledgeable people. Easy.

We just moved here. My wife and I have both visited your Urgent Care facility and were completely satisfied. Emily listened to everything I said and answered all my questions. A very good place for this community for sure!

Excellent care!

I am always amazed by the speed with which I am called in to an examining room to be seen at MaineGeneral Express Care, even when there are others waiting in the waiting room. The receptionists, nurses, and caregivers are always friendly, efficient, knowledgeable, and empathic. This was particularly true of Emily Zack. I feel lucky to have access to such a superlative health service!

Thank you to the nurse that roomed us and the NP who examined my child after a fall. I appreciate you both.

Emily Zack, her technician, and the person that did my EKG, that technician, as well as the med tech, were very professional and respectful and explained everything to me and were very instrumental in getting me important help.

All very fast and professional.!

Service was great starting with the front deck

I really appreciate the immediate access and quality care that I received. I have an autoimmune condition and worry - probably overly much - about things like tick bites. The staff are very articulate as well as caring.

Hi, Emily Zack was an excellent caregiver. She explained everything to me and she listened to my concerns also. I would highly recommend her and hope that on future visits she will be my caregiver. Thank you for this opportunity.

Dr barely listened to what I was explaining to her about my child's symptoms.

Very good care. No complaints.

I was impressed at how quickly I was seen, cared for and sent on my way. All said and done it took only 20 minutes. Impressive.

Dr. Emily Zack was absolutely fantastic! Very kind, explained everything, and was patient with my daughter.

NP Emily was very torough and helpful. Instilled confidence in her work.

Wonderful treatment. Felt comfortable & well taken care of. A positive experience.

My biggest complaint is that you see someone different every time.

Emily zack was wonderfful. She said we had to go to the ER to get an exray and we did, and the staff there was juswt as good..

Even though the team was very busy that day, they let me in and I was seen by the doctor or the nurse practitioner pretty quickly. And the care was good. My ear is getting better. I appreciate the quickness of it and I'll be more likely to come back to you in the future. Thank you again.

Friendly service

They really cared that My issue was taken care of!

Very positive experience. All caregivers were personable and seemed to care about my well-being.

Seen in a timely manner. Very nice staff. Thorough

Emily listened carefully and her treatment was a great help to me with this new (to me), different illness. Thank you all so much!

I am truly appreciative of the care I received from your NP Emily Zack. Being from out of state now and never having had a spider bite before, I was grateful she was able to determine what was the rash/bite, listened to my concerns and treated me with proper care. We don't ever expect these types of things to happen but I am very relieved to know MaineGeneral will take care of me. Thank you so much!

They did fine I was happy with the care

I was treated so kindly by each person I interacted with. I was treated exactly right for my illness and prescribed exactly what was needed to get me back to normal. I'm doing so much better than I was that day. My thanks to all the staff and their dedication to help us when in need.

I feel I couldn't have been treated better. Everything was discussed and I had clear instructions what to look out for. In a follow-up call to me a few days later to tell me whether bacteria grew on a Petri dish, I did not feel rushed and got all my questions answered. And I was told what to look out for E.g., pain in my flank. And when I asked where my flank was, she told me!

Receptionist was kind and considerate. The nurse who triaged me was friendly. The MD who saw me seemed knowledgeable and patient with me.

The wait was 3 hours long, I thought it should of been alot less time

Great and friendly staff! Busy and long waiting time but that's not the staff's fault. PA, assistants, and front desk staff were all great and professional.

The place was very clean!

The staff was helpful and did their best to treat patients in a timely manner.