Emily Schatz, FNP-C

Yeah, it was a very good experience. The provider displayed that she actually cared about her patients.

I did not feel like I was diagnosed correctly. I have never had allergies and it's unlikely this time of year.

I am extremely dissatisfied with this visit. The nurse practitioner refused to treat my condition or provide appropriate care, leaving me without help or answers. I felt completely dismissed. I then went elsewhere the same day and was properly evaluated and prescribed the medication I needed, which confirmed my concerns were valid. This level of care was unacceptable and should be addressed.

Many thanks for the great care

I was quite impressed with the short wait time on a Saturday.

I've got to come back to see u my legs don't seem to be getting any better

They were very nice

Emily and Julie provided efficient thorough coordinated assessment and guidance which was helpful and reassuring. Thanks.

Everyone I dealt with was pleasant, thoughtful, and very informative.

They were really fast getting people in and out.

The front end staff were exceptionally welcoming and friendly, and I was very impressed with the efficiency of all the staff.

I was very impressed with the service, my first visit. So yes, I was impressed and I will recommend it.

Emily is terrific! Very nice, very skilled, very competent

Thank you for helping me

Wait wasn't long

Every time I've been there, I have had a good experience.

They are really nice and I getting better it was quick and easy people are really good that work they thank you ?

Fast enough for being a clinic

Emily was efficient, knowledgeable and kind! Couldn't have asked for a better provider.

Everyone there very caring and helpful.

I was impressed with the time in and out. Less than an hour.

Wonderful staff. Very caring. Made one feel that they were listening and heard my concerns.

Emily was amazing! She came in, and was on it! We were able to get a treatment plan promptly and get me home! 10 out of 10 reccomend!

We were in and out within an hour and it was quite busy. The staff worked efficiently and were very friendly. Couldn't have asked for a better experience given the circumstances of us having to visit urgent care the first day of our vacation while visiting family in Maine. Thank you!

The waiting period of 2 hours could have been shorter.

Personable and professional. Highly recommend.

They're friendly and helpful and even providing interpreter service

Everyone was very helpful.

The staff was courteous and professional. The provider (Emily) listened to my concerns and provided me good information.

I was so impressed with everyone there and the doctor was so attentive. Great experience!

Very kind staff & we were seen quickly.

The nurse who took my vitals wasn't very friendly but the Doctor Emily was outstanding and really took the time to make sure she identified the problem, let me know what to do after I left and listened to me vent about the stress I was dealing with. She took better care of me than my own Dr. , I wish I could see Emily as my primary physician. Your company is lucky to have her.

Thank you for such excellent care. W/o a PCP at present it was my first visit to Maine urgent care. The very efficient, kind, knowledgeable medical staff made this easy and we're so helpful when I needed intervention.

Thanks for your great service!

I moved out of the area and technically should go to Penbay. I choose to travel to waterville or augusta for my care unless it's an emergency. Maine general is the best care system in the state of Maine.

I always have a wonderful experience when I go to my appointment staff is so caring and friendly

they were very helpful.

The team is very caring and very respectful

Excellent Drs and staff.?

The staff was very good and efficient. Emily listened to what I had been experiencing and how I was feeling and was efficient with her assessment and treatment plan. This was one of my most positive healthcare experiences, overall.

Emily was very attentive and understanding. Thanks for the care

I did not feel heard. I definitely felt rushed. I wasn't confident in what she told me. It definitely wasnt the exceptional care I a m used to.

When we walked in the lady at the front desk was slouched over leaning on her arm as if asleep almost. It didn't appear anyone was there so when she said "are you here to check in?" I actually went to the wrong window because I couldn't even see her. She stayed that way the entire interaction without looking up. I couldn't see her name as her Name-tag was flipped backwards. It was odd as we usually have great interactions with the front staff there but this was definitely not.

Emily was great and she followed up with me on the next day.

Hi there. I found Emily Schatz to not be very knowledgeable about antibiotics. She prescribed penicillin instead of Augmentin, when Augmentin is known to be a much stronger, more well-rounded antibiotic given to patients. So I'm not sure why penicillin is often encouraged, but many people have said that they've been offered penicillin there, and really there's so many more updated antibiotics available. So I don't think that that was a good fit. I also thought the two hour wait with just three cars in the parking lot and four providers on was really a little ridiculous. So those are my two feedbacks. Thank you.

Outstanding in all areas.

Emily was very helpful in diagnosing my problem and recommending treatment that I could accomplish at home. By following her advice my problem has been resolved without the need for further attention from a physician.

Great service thanks for helping I feel better thanks

My experience receiving health care from Maine General professionals continues to be excellent. This was my first visit to an Express Care facility and I was so pleased that from the moment I entered the facility, I checked in quickly and within a few minutes I was reviewing my medicine list with a nurse and was ready to be seen by the health care provider. The nurse practitioner Emily listened, examined me, addressed my problem, and gave me excellent advice that has been very helpful. I am very pleased by my experience at Express Care in Waterville.

My care at Express Care was excellent, as it has been in the past, and I'd be happy to recommend it to anybody who would ask me for advice about medical care.

They don't listen they just brush you off and rush you out.

My experience with the doctor was overall very negative. She barely glanced at my skin infection, didn't give me a chance to provide details of what is going on and how it feels and how it has spread. She said keep doing what i'm doing and with attitude asked if i needed a refill on ointment. Since my infection has spread all over my body but i 100% will not return to this express care.

Not only would I recommend, I have already to neighbors & friends! I was so impressed by Express Care personnel who were efficient, professional & instill confidence. NP Emily Schatz was excellent! Thank you Maine General for providing such great service & medical care

NP Emily was terrific and full of information. Thank you.

Can not say much more but how great it was

I thought that you did real good over there, but my finger is still sore and hurting. I felt maybe we could do something different, but I'm not sure what.

Nothing. Was very happy with service and care.

When I went to express care I was prescribed a hot washcloth. The next day I went to the er, diagnosed with a dangerously severe sinus infection that went into my eye and caused swelling and partial vision loss. I am now on the mend after being treated outside of your system. Maine general is awful.

It was an amazing experience! I'm honestly hoping that I might be able to change my children's and my PCP to Maine General. We currently use Northern Light in Newport and I would be open to changing if we were accepted!

It was a overall positive visit

Everyone was very friendly and professional as well as thorough.

I will continue to use Express Care but will refuse to see the Nurse Practitioner that saw me. She did not look out for my well being.

Everyone was pleasant, kind and knowledgeable. I would definitely recommend coming to your facility.

I came in just before closing, so understandably things were done quickly. I had more questions-I always do when it comes to my health, which couldn't be answered to my satisfaction.

I will be going there when I have to make a trip to the ER

They got me in quick listen to what I had to say about the reason why I was there looked it over did a culture very professional and getting results and very courteous thank you

Someone need to chat with NP Schatz, she is dismissive of patients complaints and tells them they are essentially fine and if it gets worse after leaving urgent care just go to the ER.

Unfortunately, I was misdiagnosed, and it made for a bigger problem for me.

This was my third time going to Maine General Express, all for different reasons. On each visit, the staff has been helpful, respectful and thorough.

The nurse practitioner checked my ears said my ears looked good and chalk it up to allergies. She didn't listen to my lungs even after I said I had a bad cough, never felt my lymph nodes or look in my mouth. She then proceeded to tell me if I wasn't better in 12 weeks to go back.

All was good

Everything was top notch , just wondering why they can't do blood work there ?

The whole team was very helpful

Everyone was extremely understanding of my need for help. They were efficient and dealt with my situation quickly and effectively. I thank them all again.

They are very nice and kind

Professional, caring. Very pleased with treatment

Was very pleased with the staff, and how they listened, and treated my condition.

very good care

Fast and good

I arrived a little before 8 am and they didn't open until 8 but they were able to register me a bit early. I didn't wait long at all. I got there early because I thought it would take a while and I had work later in the morning. The staff was kind and efficient. It was a great experience.

Emily Schatz did not listen to my lungs. I have asthma and mentioned I was wheezing from the rash. Emily barely looked at my rash. She brushed off everything I had to say and when I asked for prednisone to help my rash of two weeks, she said she was refusing service even though it would help my rash. I have never felt so brushed off and uncared for. Extremely discouraging when I was in need of help.

The NP was great and provided care and Rx I needed for my sinus infection

THe person who checked me in was sympathetic and very helpful.

Fast, courteous, Care provider was spot on the diagnosis but also let me know if it got worse they would send me to Maine Eye Care. But it got better. Definitely a 10 out of 10 rating.

She was very nice. I was very concerned about the tick bites I had gotten and the rashes I had. And she explained everything very well. And she discussed with me to go see my provider in a week or two if, you know, things didn't get better or they got worse.

I was seen quickly and all 3 staff were great.

I was very pleased with the visit!

Quick, thorough, knowledgeable, caring, pleasant.

Thank you for taking care of me when I was sick and for all the help you gave. And I just had a good experience. Thank you.

First time there, was very happy with the care.

It was a busy place- All were efficient, kind, helpful, and caring. I did not feel rushed at all

I tried to explain my problem, saw several people, felt they didn't hear me. Finally got someone to help, kind of frustrating experience, but I have no alternative medical care.

I was very thankful for the provider we saw. She was great!

I don't Think nurses wearing a mask makes me feel comfortable all the science says they don't work

Emily Schatz recommended that I use ice on a very painful arthritis shoulder problem. It made a big difference in my treatment. Thank you!!

I realize in this day and age that our health department isn't like. It used to be, but to sat and wait as long as I did in the waiting room and then in the room. And then for this woman just come in. Look at me, listen to my heart and tell me to walk out the door and go to the fair hospital. I will never go back. To your Express, care again. Thank you and have a good day.

Everyone was cordial and professional. My needs were taken care of and listened to. I will use your services again if I need to

Took an hour to be seen but it was walk in. The service was great

The care team was magnificent with the exception of the triage person. She was less than kind but I won't name her in an attempt to show some grace. The other nurses, PA, CT scan tech were incredible!

Emily was excellent!

Not impressed.

It was very pleasant to walk in and to have somebody with a very pleasant attitude and the helpful was very helpful and if anything would happen again I'd go back to the same express care. Thank you very much. Appreciate it.