Emily Schatz, FNP-C

The staff was courteous and professional. The provider (Emily) listened to my concerns and provided me good information.

I was so impressed with everyone there and the doctor was so attentive. Great experience!

Very kind staff & we were seen quickly.

The nurse who took my vitals wasn't very friendly but the Doctor Emily was outstanding and really took the time to make sure she identified the problem, let me know what to do after I left and listened to me vent about the stress I was dealing with. She took better care of me than my own Dr. , I wish I could see Emily as my primary physician. Your company is lucky to have her.

Thank you for such excellent care. W/o a PCP at present it was my first visit to Maine urgent care. The very efficient, kind, knowledgeable medical staff made this easy and we're so helpful when I needed intervention.

Thanks for your great service!

I moved out of the area and technically should go to Penbay. I choose to travel to waterville or augusta for my care unless it's an emergency. Maine general is the best care system in the state of Maine.

I always have a wonderful experience when I go to my appointment staff is so caring and friendly

they were very helpful.

The team is very caring and very respectful

Excellent Drs and staff.?

The staff was very good and efficient. Emily listened to what I had been experiencing and how I was feeling and was efficient with her assessment and treatment plan. This was one of my most positive healthcare experiences, overall.

Emily was very attentive and understanding. Thanks for the care

I did not feel heard. I definitely felt rushed. I wasn't confident in what she told me. It definitely wasnt the exceptional care I a m used to.

When we walked in the lady at the front desk was slouched over leaning on her arm as if asleep almost. It didn't appear anyone was there so when she said "are you here to check in?" I actually went to the wrong window because I couldn't even see her. She stayed that way the entire interaction without looking up. I couldn't see her name as her Name-tag was flipped backwards. It was odd as we usually have great interactions with the front staff there but this was definitely not.

Emily was great and she followed up with me on the next day.

Hi there. I found Emily Schatz to not be very knowledgeable about antibiotics. She prescribed penicillin instead of Augmentin, when Augmentin is known to be a much stronger, more well-rounded antibiotic given to patients. So I'm not sure why penicillin is often encouraged, but many people have said that they've been offered penicillin there, and really there's so many more updated antibiotics available. So I don't think that that was a good fit. I also thought the two hour wait with just three cars in the parking lot and four providers on was really a little ridiculous. So those are my two feedbacks. Thank you.

Outstanding in all areas.

Emily was very helpful in diagnosing my problem and recommending treatment that I could accomplish at home. By following her advice my problem has been resolved without the need for further attention from a physician.

Great service thanks for helping I feel better thanks

My experience receiving health care from Maine General professionals continues to be excellent. This was my first visit to an Express Care facility and I was so pleased that from the moment I entered the facility, I checked in quickly and within a few minutes I was reviewing my medicine list with a nurse and was ready to be seen by the health care provider. The nurse practitioner Emily listened, examined me, addressed my problem, and gave me excellent advice that has been very helpful. I am very pleased by my experience at Express Care in Waterville.

My care at Express Care was excellent, as it has been in the past, and I'd be happy to recommend it to anybody who would ask me for advice about medical care.

They don't listen they just brush you off and rush you out.

My experience with the doctor was overall very negative. She barely glanced at my skin infection, didn't give me a chance to provide details of what is going on and how it feels and how it has spread. She said keep doing what i'm doing and with attitude asked if i needed a refill on ointment. Since my infection has spread all over my body but i 100% will not return to this express care.

Not only would I recommend, I have already to neighbors & friends! I was so impressed by Express Care personnel who were efficient, professional & instill confidence. NP Emily Schatz was excellent! Thank you Maine General for providing such great service & medical care

NP Emily was terrific and full of information. Thank you.

Can not say much more but how great it was

I thought that you did real good over there, but my finger is still sore and hurting. I felt maybe we could do something different, but I'm not sure what.

Nothing. Was very happy with service and care.

When I went to express care I was prescribed a hot washcloth. The next day I went to the er, diagnosed with a dangerously severe sinus infection that went into my eye and caused swelling and partial vision loss. I am now on the mend after being treated outside of your system. Maine general is awful.

It was an amazing experience! I'm honestly hoping that I might be able to change my children's and my PCP to Maine General. We currently use Northern Light in Newport and I would be open to changing if we were accepted!

It was a overall positive visit

Everyone was very friendly and professional as well as thorough.

I will continue to use Express Care but will refuse to see the Nurse Practitioner that saw me. She did not look out for my well being.

Everyone was pleasant, kind and knowledgeable. I would definitely recommend coming to your facility.

I came in just before closing, so understandably things were done quickly. I had more questions-I always do when it comes to my health, which couldn't be answered to my satisfaction.

I will be going there when I have to make a trip to the ER

They got me in quick listen to what I had to say about the reason why I was there looked it over did a culture very professional and getting results and very courteous thank you

Someone need to chat with NP Schatz, she is dismissive of patients complaints and tells them they are essentially fine and if it gets worse after leaving urgent care just go to the ER.

Unfortunately, I was misdiagnosed, and it made for a bigger problem for me.

This was my third time going to Maine General Express, all for different reasons. On each visit, the staff has been helpful, respectful and thorough.

The nurse practitioner checked my ears said my ears looked good and chalk it up to allergies. She didn't listen to my lungs even after I said I had a bad cough, never felt my lymph nodes or look in my mouth. She then proceeded to tell me if I wasn't better in 12 weeks to go back.

All was good

Everything was top notch , just wondering why they can't do blood work there ?

The whole team was very helpful

Everyone was extremely understanding of my need for help. They were efficient and dealt with my situation quickly and effectively. I thank them all again.

They are very nice and kind

Professional, caring. Very pleased with treatment

Was very pleased with the staff, and how they listened, and treated my condition.

very good care

Fast and good

I arrived a little before 8 am and they didn't open until 8 but they were able to register me a bit early. I didn't wait long at all. I got there early because I thought it would take a while and I had work later in the morning. The staff was kind and efficient. It was a great experience.

Emily Schatz did not listen to my lungs. I have asthma and mentioned I was wheezing from the rash. Emily barely looked at my rash. She brushed off everything I had to say and when I asked for prednisone to help my rash of two weeks, she said she was refusing service even though it would help my rash. I have never felt so brushed off and uncared for. Extremely discouraging when I was in need of help.

The NP was great and provided care and Rx I needed for my sinus infection

THe person who checked me in was sympathetic and very helpful.

Fast, courteous, Care provider was spot on the diagnosis but also let me know if it got worse they would send me to Maine Eye Care. But it got better. Definitely a 10 out of 10 rating.

She was very nice. I was very concerned about the tick bites I had gotten and the rashes I had. And she explained everything very well. And she discussed with me to go see my provider in a week or two if, you know, things didn't get better or they got worse.

I was seen quickly and all 3 staff were great.

I was very pleased with the visit!

Quick, thorough, knowledgeable, caring, pleasant.

Thank you for taking care of me when I was sick and for all the help you gave. And I just had a good experience. Thank you.

First time there, was very happy with the care.

It was a busy place- All were efficient, kind, helpful, and caring. I did not feel rushed at all

I tried to explain my problem, saw several people, felt they didn't hear me. Finally got someone to help, kind of frustrating experience, but I have no alternative medical care.

I was very thankful for the provider we saw. She was great!

I don't Think nurses wearing a mask makes me feel comfortable all the science says they don't work

Emily Schatz recommended that I use ice on a very painful arthritis shoulder problem. It made a big difference in my treatment. Thank you!!

I realize in this day and age that our health department isn't like. It used to be, but to sat and wait as long as I did in the waiting room and then in the room. And then for this woman just come in. Look at me, listen to my heart and tell me to walk out the door and go to the fair hospital. I will never go back. To your Express, care again. Thank you and have a good day.

Everyone was cordial and professional. My needs were taken care of and listened to. I will use your services again if I need to

Took an hour to be seen but it was walk in. The service was great

The care team was magnificent with the exception of the triage person. She was less than kind but I won't name her in an attempt to show some grace. The other nurses, PA, CT scan tech were incredible!

Emily was excellent!

Not impressed.

It was very pleasant to walk in and to have somebody with a very pleasant attitude and the helpful was very helpful and if anything would happen again I'd go back to the same express care. Thank you very much. Appreciate it.

I got I n and out quickly and my prescription was called into my pharmacy promptly

The staff there were so friendly and helpful. I really enjoyed every person I met there. Very caring employees!

All the staff at express care were GREAT. Emily showed concern, the nebulizer treatment medication she gave me allowed me to breathe. She also suggested that if I got worse, I needed to go back to see her. I got better but if not, I would not hesitate to go back. Great staff at express care.

I just wanted a medical professional to look at my stye on my lower left eyelid and let me know how to get better Instead I was referred to my eye doctor who wouldn't look at my eyelid without a complete eye exam which I had a month prior

They were very quick and attentive, and really helped in every way possible. Truly appreciate it.

Very good visit and caring people

As a health care provider myself, I am grateful for the staff at Express Care as they have become my primary provider. Because I can't get an appointment with them for anything. Thank you so much for your excellent service.

It was a bit busy that day, so had to wait some to be seen.

I was seen way quicker than I thought it would take

So grateful for the care I received!

The practitioner was very patient, kind and empathetic while doing my procedure.

The best. My 1st time there . I wish my pcp was this good. They are far from comparison can't say enough great things about them. Thank you

Hello, I am very good and they treated me well.

Thank you

Nice, professional, would go there again. In at about 9:00. . .after x-ray, home with Rx from local pharmacy by noon. . .not bad. Thank you!

The girls were right on things that needed to be done did have to wait long

It is so wonderful to have your organization in Waterville - and they have always been most helpful top 10. Plus

The provider I saw only treated my "Asthma", which I do not have, never been diagnosed with. She did not treat my other symptoms that were causing the shortness of breath from the chest and nasal congestion and severe coughing. I was only given an inhaler as I don't do well with prednisone. She gave me a note to be out of work for only 2 days when she said symptoms could last for up to 10 days. I called back 2 days later because I was still very ill, and I was told to follow up with my PCP, and I told them my PCP asked me to call Express Care. I felt very rushed out the door and dismissed. I'm discouraged with MaineGeneral with this experience.

Did not let me talk or explain my history or my symptoms. She looked at me after 5 minutes and told me that there's nothing she could do for me. I told her my throat still hurt too. She didn't even look in my throat.

It was busy when I arrived but was seen quickly. Everyone was very pleasant.

The provider was great with my son!

The people where excellent to deal with

They wear very quick to get you in and out. But yet still make sure everything was answered in a manner

Excellentcare. I have only praise for their help and professionalism.

The Dr only checked my ears and felt my face... never listened to my heart or lungs. She was only with me a couple minutes, prescribed an antibiotic. After we left we waited 1 hour to go to the pharmacy and they had nothing for me. She never sent in the prescription .

I think they did very well. The medication they gave me a choice, you know, prednisone or the other one for my toe. And we chose the other one and it didn't work as well. So I'm going to talk to my regular doctor and they're supposed to get back to me. So we tried something new and at least they explained everything well and I'm still happy with their service. Thank you.

Very Professional in all aspects.

The team did a great job

So grateful for the Waterville team.

Everyone was great with my autistic toddler, right down to the patients in the waiting room. We were able to get vitals and examine him with minimal distress.

I just want to say thank you so much. It was a great team of providers, everyone there. And Emily was especially helpful and stayed very calm and was very precise. So thank you very much. Great experience. Bye.

I was very unhappy with the care I got. I did not get any medication for the problem I had. I ended up going to my primary care and she had to put me on prednisone and other medication and cough syrup so I could get better.

I just want to say that it was the fastest, most efficient urgent care visit I have ever had. I get in there, we were in the waiting room for a brief time, we were triaged, and we saw the doctor or the nurse practitioner, and we're out of the building probably within like 35 minutes. My daughter had an ear infection. So, I mean, the staffing was really good. Even though it was a weekend, I thought it was going to be worse, but it was really efficient. Thanks.

I'm still coughing. I think everything was very efficient, very professional, and the wait time was minimal. And I think it was a very good experience when you're concerned about your health and wondering what's going on. I've been there before and I will continue to go there when needed.

Hi, yes, I just wanted to say that I was really impressed with how the doctor listened to me and they were pretty promptly about what was going on. I was very happy with my treatment there and how quick they were and the fact that she had listened to me and did everything that she could in her power to make me feel better.

There are good people and I would send people there so there could get the treatment there need and help there need

This is the first time using this facility. I was impressed with the care and what they did for my issues. Emily was very pleasant and explained everything that she would be doing. She always asked if I was okay

I felt I got better care there then st my actual doctors office. thank you to all

I was very lucky and did not have to wait long. A huge plus when you are not feeling well. Very kind staff even though I showed us shortly before closing.

Was in and out within a half hour! Fast, quality care