Desirae Serrano, FNP-C

Desirae Serrano is the best. All of the staff is wonderful to work with.

I have one of the best doctors than in my past.Desirae Serrano She actually seems to care about my health

I have been going to this practice (previously independent) since 1998! Even though I now live 45 min away and have few other reasons to travel to Waterville. I have always appreciated the care team and all the staff-desk and phone. Thank you.

people treat you like a person and not just a number.

Desirae Serrano is the most compassionate, caring provider I have ever had! All staff are courteous and friendly. Even if I have a bad day before an appointment, I always leave Elmwood Primary with a smile and a boost in positive energy! Thank you to all the staff at Elmwood Primary, and a special thanks to Desirae for actively listening and engaging with me.

Dr. Serrano and her nurse do you an exception service. Kind and knowlegable with a kindness to help me achieve the goals she puts forward in my care. Her and her nurse's service are truly second to none. Jim V.

They listened to my concerns and I felt valued as a person. I'm very pleased with the treatment I recieve from the front office staff medical staff and providers! They understood my needs and caringly addressed them.

Very happy with my primary office and the whole system. Truly hoping that you all stay just as you are during this time of hospital shake ups statewide!!!

Desirae takes the time to listen to concerns and come up with an actual plan of action

Desiree is the bomb!

I did not have my full blood panel completed . This was the second time I fasted. I was scheduled to see pcp at 10:20 and left at 10:45 as my scheduled ride was waiting for me. Last time my ride was held up with 2 dialysis patients waiting. I have no idea what is going on with my back. I have asked psp and Pysiatry for an mri to no avail, yet sent to pt anyway. Told one thing by psp and something totally different by Pysiatry. Very confused. I have no idea what is going with my back or blood test. Not satisfied at all with services.

My visit was positive and my primary care was very helpful and professional.

Dessarae is wonderful!

The office staff is always courteous and friendly. My NP, Desirae Serrano always listens and we have interesting discussions about healthcare. I am very satisfied with my care at Elmwood.

Very thorough and very respectful of my needs.

I've been a patient at Elwood for a long time and have always appreciated the office staff and doctors. Everyone is friendly and knowledgeable. And my appointments have always run on time with very few and understandable exceptions.

I'm really happy with my primary caregiver, Desirae. What I really cannot stand and am infuriated with is that you feel like you have the right to call my house 14 times at all hours of the day to remind me that I've got an appointment and I can't get off this call-out list. I don't sleep during the night. I don't go to sleep until daylight hours, so that means I have to shut my phone off. Because I get 14, I've gotten 14 phone calls before 3 o'clock before. I'm sick and tired of it. I want my name off that computer thing. I've considered going to a different doctor just because you guys always want information from me, but you can't help me out. I'm trying to, I just, it's, it's ridiculous. You, you, you handcuff your, your doctors and nurse practitioners. You handcuff them. You just money, money,

As usual front office answered any questions I asked politely and efficiently. NP Deserae was focused on me and my electronic record, offered suggestions and answered all my questions in a very polite and confident way. I completely enjoyed the visit.

I was very pleased with Desirae Serrano and also the tech who was in first. They did a wonderful job and it was very pleasant. Thank you.

Both my husband and I have been going to Elmwood Primary for many years, and we have always had excellent service and care. It's so easy to talk to the people there. Usually I'm nervous when I go for a doctor's appointment, but they completely put me at ease. They do all kinds of checkups on me, and by the time I leave, I feel great. I feel like I'm in very, very good hands with Elmwood Primary.

The doctor that I had did exceptionally well and she went above and beyond. It was great.

I was absolutely impressed with the renovations at this facility. So bright and cheerful just like the doctor, nurse and receptionist. Thank you.

I appreciate the kindness of the medical staff. Although I'm not medically trained, my concerns and ideas are respected.

Desirae was awesome :-) In fact everyone I interacted with were wonderful. This was my first visit having moved from another office, and I could not be happier!

Yes, they were very caring towards me and very polite and I felt as if they respected me and I see a lot of improvement. Thank you.

From the time I arrived to the time I left, the service was of the upmost professionalism! I have finally found a family nurse practitioner. She was phenomenal!

Very easy to talk to.

I haven't seen a doctor in a few years. I am glad Desirae Serrano is my new doctor! She is wonderful and listened to all my concerns. Thank you

Desirae Serrano was very thorough and answered all my questions , without rushing me. I felt like she cared for me, like a family member.

This was my first appointment to establish care with Maine General. I felt comfortable and that staff listened to me. I am very happy to have switched over to Maine General

As usual, Desirae and the rest of the staff (I go there for multiple doctors) were fantastic- they listened to my concerns and theories without judgement and out line a plan of action with me and ask multiple times if I have questions and understand and agree. I recommend Desirae very highly.

The office staff was professional, concerned about my issues and Desirae fully discussed my health and the treatment plan with me.

Excellent

VERY GOOD TEAM ! ANSWERED ALL QUESTIONS I ASKED. FRIENDLY,VERY ATTENTIVE TO MY NEEDS. I WOULD RECOMMEND FRIENDS & FAMILY TO GO THERE. DESIRAE FNP VERY knowledgeable about all my recent tests,with all my options AWESOME!! Thanks

Yeah, Desirae Serrano done a real good job on me, or following me, and I appreciate it very much. Love you guys down there. Okay, have a good day. Bye-bye.

Love Desirae, she really listened to what I needed.

Everything went smoothly and on time people were very friendly and I would recommend this place thank you

Very pleased with the assessment and discussion

Short wait times, team very friendly and attentive. Very happy

My appointment went very smoothly and I have absolutely no complaints. Everyone was very polite and helpful with my concerns.

Great staff, always upbeat. You feel like part of the family. Desiree Serrano is the best.

I love Elmwood Primary Care! Every member of the staff is competent and friendly. Desirae Serrano has been a blessing to me. She is attentive, and let's me be involved in every aspect of my care. She is also very timely in ordering tests, referrals and prescriptions. When I first came to Elmwood Primary, I had been suffering excruciating pain for two years due to Degenerative Disc Disease and all over arthritis. My previous PCP, and even Physiatry, refused to treat me with pain medication due to an old addiction that I have been clean from for 16 years! Desirae immediately put me on Tramadol for my pain in addition to Ibuprophen 3X a day. I can now perform daily duties without having to stay in bed for days wracked in pain all over. I was at the end of my rope. Desirae gave me back my life. Thank you to everyone at Elmwood Primary!

Every one is very courteous and helpful. Wonderful place to go for my health.

Have always had a great experience

Great visit and addressed all gaps in care.

This was my first visit here and I was so pleasantly surprised - it was excellent! The staff seem super knowledgeable as well as easy going. I left with a smile.

I've been going to this clinic longer than it being part of msine general. Always satisfied! Love my current practitioners.

Desirae is wonderful. The team is always gracious. They're always very nice. She always asks me if I have any other symptoms and changes my medication as necessary and they've always been very good to me. No complaints. I would very much recommend her. Thank you. Bye-bye.

My team was very helpful. They listened to everything I said and considered everything. We discussed things over thoroughly. I couldn't ask for better. I'm extremely happy with Desirae and the lady also that took me into the office and checked vitals and stuff like that. Thank you.

I'm a new patient, coming from another practitioner. Unlike my previous experience with another provider, my needs were addressed promptly, with consideration of my feelings and scheduling needs.

It was helpful to discuss why I was seen and how to limit reoccurrences

Desirae Serrano is the best doc I ever had there. We are on the same page and her support team is great as well, when I go get an x-ray they call me back the next day and go over what I have to do. Thank you Desirae for being my doctor and letting me be your patient. Appreciate it.

Thank you. I heard back promptly the next morning with the lab results and that was it.

I totally felt at ease with my care.

Thank you for being so quick in getting the medication that I needed. Okay, have a good day. Bye.

Thank you for having an interest in my well being

Everyone was very helpful.

I was very impressed with my visit with Desirae.I felt comfortable

Everyone was friendly. Did not feel rushed during the appointment. Desirae was pleasant and really listened.

The staff there really care about what is going on with you, that means so much! They all listen when you tell them what is going on. And they call to see how things are going! I've never had that happen before! They excell at what they do!

Desirae was thorough and professional as was the staff.

Elmwood has been great, absolutely wonderful staff there. Would recommend to all of our friends and family.

Very friendly visit with Desirae and I left feeling very comfortable that my health will be well taken care of.

Desirae is a top notch provider who actually actively listens to patient concerns. High impressed and would definitely recommend her to others.

All staff very professional. Very nice.

very good