Alicia M. Sanborn, PA-C

Excellent team work

PA was patient and extremely helpful and also very clear about my options for my health concern.

Everyone was wonderful. Friendly. Compassionate. It was a very good experience. Alicia and the entire staff were amazing!

Thank you for your time to explain to me :)))

I always come to this particular Urgent Care, even though it is much farther from my home than Augusta because the quality of personal and professional care is so great!

Thank you for you expert care!

They answered all my questions and explained things extremely well . I felt better leaving there with a better understanding of what's going on and why I feel like I do!!!

One excellent service. I really appreciate it. Caring and diagnosis and follow through. So, thank you very much.

Excellent responsive caring service very pleased

I am always happy the service I receive at the Gardiner Express Care. The PA I met with asked lots of questions and really tried to get to the bottom of the mystery behind my swollen eyelid. She speculated that it might be an infection under the eyelid or allergic reaction. She called in an RX for an antibiotic and talked with me about options for treating my allergy symptoms. The swelling and pain have subsided some in the last few days. It was important for me that she could confirm it wasn't something more serious like cellulitis or shingles and I left with less worry. I was grateful for her help.

Everyone was very helpful and professional. When I had questions a few days later about my care, someone from the team called me back right away. They listened to my concerns and were very helpful and kind. I always feel very comfortable going to this express care.

Everyone I came in contact with was very kind

Unfortunately, i have had to use Express Care a few times in the last year. Always get good care and advice. i am very satisfied with the care i receive.

My experience. As always was pretty good. Unfortunately, they couldn't diagnose. What was wrong other than possibly an insect bite? So I have to wait and see if anything else develops other than that? I received pretty good level of care.

I would have liked to know if this was a one off or should i think about an epy pen just in case for the future should I get a wasp bite again

Both checkin and the provider were friendly helpful and competent. I expected a long wait. I received the help I needed fast and friendly. Alicia the PA. Thank you.

After experiencing stroke-like symptoms, I initially called my PCP's office to see if they had an opening. They said they did but by the time they finished the screening questions the openings had closed. Then they recommended me to go to ExpressCare in the same building. I then went to ExpressCare to relay the exact same symptoms and be told that I needed to go directly to the Emergency Department. Which would not have been a problem except I had been advised to go somewhere that didn't see me but just told me to go to the ED and has the gall to charge me, which I fully hope they won't. This is especially aggravating because I am being charged for help I really didn't receive and for going to a facility I was told to go to. When I did make it to the ED, I was triaged at Tier 3, and constantly (and understandably, I was not the most serious issue that severely under-staffed ED was dealing with at that moment) had my wait extended constantly to the point that I found it more productive to simply go home and call to receive the stat lab results I should have already been informed of, and to get referrals/schedule appointments for the specialty practices I knew I needed to see. While it's understandable that there's severe understaffing, I find it hard to explain having an understaffed Emergency Department with only two working providers. Not to mention not having anything be the same between any two office. Each has their own unique requirements makes things slow, bureaucratic, and unproductive and results in excessive time and money spent on my part in redundant referrals and appointments. Lastly; it's clear that while MaineGeneral does have an excellent culture, I can also see that emergency services are not prioritized and makes myself as the patient feel it's more worth my time to just take my health into my own hands and make the calls I've got to make.

I would just like to express my heart warmth gratitude for all the care that you folks have given me over the last four years. God bless you and I would recommend you to anybody. God bless you all.

Yeah, the nurse was very nice, but I am disappointed that we never found out what I have. And on top of that, I'm on a antibiotic that I can't get off of now, and that I may have not needed to take in the first place. Several times, the research that I did was mentioned. I don't know how professional that is. It's very transparent. general like we live in a day and age where I can do research too. I kind of head and when I went for professional help I felt like we were on the same page and that's a strange feeling. Other than that have a great day guys.

I am submitting a formal complaint so you can get the details in that.

pharmacy within the facility would be a really good thing. That way, you would have your meds right there and you could go home. Bye-bye.

The team at main General express care from sign in to my PA Alicia to the nurse put me at ease. I will always remember their compassionate care.

I have always had a good experience when visiting Express Care.

Thank you for treating me as a human being.

This doctor that my son saw gave me very wrong information, made me feel like an idiot, looked at me and said he had an ear infection, went to the hospital when in fact he did not have an ear infection. It just all around was a really bad experience. She jumped the gun on stuff. I would not ever want this doctor again.

The wait time was absolutely ridiculous. 3 hours for a basic service is far too long. There was nothing express about that. I will say my provider was fantastic though.

Ms. Sanborn listened carefully, examined me thoroughly, and was very thorough about having looked at my health history, which I appreciated. I felt very well cared for by her and the team. Thank you very much.

A completely satisfactory experience with personnel that acted with professional competence and friendliness.

Thankful for the staff very good experience

I was pleased with the care I received.

Excellent care and kindness.

I should've stayed home and saved the money spent by my insurance

non judgemental, friendly, compassionate, so caring and so professional!! You should be so lucky to have them!!

The best Express Care I've ever been to

It was my first time at this facility. I found the waiting room to be comfortable. I was s little nervous The PA was as kind and gentle as possible. Showed me the best way to bandage my wound requested a prescription from the pharmacy and clearly said if it did not get any better to call them. Great experience.

Loved the staff. Very professional, kind and efficient. Thank you

Very pleasant experience.

Yes, I had a very good experience, very professional, and I would certainly recommend it to any friend or any member of my family. So thank you very much.

Alicia was great - very thorough and detailed.

I am much improved and very satisfied with the care I received.

Everyone was very caring and helpful.

The experience was followed up by staff checking in, telling me about my culture, and then the physician assistant also called the next day to check on, to see how I was doing, if I had any questions, and I felt followed and watched after and cared for. So not just quick in for the visit and out for the next patient, but following to make sure that things were progressing in a positive way. So that was reassuring. It's a great service, having express care.

The health care provider is key to patient care not organizations

When I come in complaining of muscle pain they wanna send me everywhere for every test under the sun! Luckily I have mainecare but it I didn't the X-rays and everything else would've costed an arm and a leg for tests unrelated to my injury! I'm having muscle spasms and instead of being heard a million tests are being run on my heart, being heard and treated for what I say makes more sense to me, I walk around with my body I know my body and instead of being heard and establishing a plan based off what I said I had to go get a test for blood clots, come on now

I feel I was misdiagnosed, because my symptoms are the flu not upper respiratory infection. Was not happy, and they refused to do a flu test even though they should have.

Alicia was thorough in her questioning and examination. I felt very well cared for my professional and caring people.

Always have a great experience at all of maine general

Long wait but wonderful provider

Quick service. Provided Xray and answered questions.

This was a very disappointing experience. A procedure (removing a a small hearing aid device from my left ear) - took forever. Successful procedure taking less than one minute took an hour and a half to complete.

Everyone was professional and friendly.

Reception and NP were great, nurse less so.

My nurse and PA were awesome!

Everyone was very nice.

They called me in less than 24 hrs with my x-ray results even though the results were negative and it was a Saturday. I didn't have to call and track someone down to get them.

Total satisfaction: check-in fast, assessment thorough and totally listened to my symptom history before recommending course of action. thank you very much

They have all been very helpful

Very professional and helpful.

Pleasant experience again - second time in for same issue- made a plan received a new prescription

I never have had an unsatisfactory experience at MaineGeneral Express Care. I've been seen promptly, had adequate time with a HCP, had my issues addressed, and provided adequate information to care for myself when I left. I intentionally choose MaineGeneral Express Care when seeing my PCP is not possible.