Published on May 15, 2019

Safety and Patient Experience Awards

MaineGeneral Medical Center has received the top grade of “A” in the recently released Spring 2019 Leapfrog Hospital Safety Grades. MaineGeneral also earned a 2019 Women’s Choice Award as one of America’s 100 Best Hospitals for Patient Experience, according to MaineGeneral Health President and CEO Chuck Hays.

The “A” grade from The Leapfrog Group is the hospital’s third top grade in the past five Leapfrog grading reports. The Leapfrog Hospital Safety Grade uses national performance measures from the Centers for Medicare & Medicaid Services (CMS), the Leapfrog Hospital Survey and other supplemental data sources to establish a single letter grade representing a hospital’s overall performance in keeping patients safe from preventable harm and medical errors.

“All MaineGeneral employees strive to give patients the best experience,” Hays said. “We’ve made great strides and will continue to seek to provide the highest level of care, safety and experience.”

MaineGeneral was the only hospital in Maine to receive the 2019 Women’s Choice Award® as one of America’s 100 Best Hospitals for Patient Experience. The Women’s Choice Award reviews the performance of more than 5,000 hospitals based on what matters most to women when selecting a hospital for herself and her family. Hospitals are rated the best in the nation for patient experience, meaning they excel in the patient’s willingness to recommend, doctor communications, staff help, cleanliness, providing recovery information, explanation of medications, communication by nurses and peacefulness of room at night. The Women’s Choice Award reporting is completely objective and uniform.

The hospital also earned a 2019 Women’s Choice Award® for America’s Best Hospitals for Cancer Care and for America’s Best Hospitals for Orthopedics.

Hays also announced that MaineGeneral is a recipient of the Healthgrades 2019 Outstanding Patient Experience Award, which is given to the top 10 percent of hospitals in the nation for patient satisfaction. MaineGeneral was also named with five-star ratings by Healthgrades for outcomes “Better than Expected” in Treatment of Heart Attack, Treatment of Pneumonia, Treatment of Pancreatitis, Treatment of Sepsis and Treatment of Pulmonary Embolism.

“We know when you need quality health care, you want to receive it right here in the Kennebec Valley,” Hays said. “Most of the health care services you and your family will need in a lifetime are found here in our region of the state. Our MaineGeneral team is part of the community and we take great pride in providing high-quality health services to our community members.”

Learn more about quality at MaineGeneral

Full results for each award program can be found at:

Healthgrades: http://www.healthgrades.com

Leapfrog: http://www.hospitalsafetygrade.org

Women’s Choice: https://www.womenschoiceaward.com/best-hospital