Published on July 09, 2019

MaineGeneral Medical Center has launched a new service aimed at improving care in its Emergency Departments. MaineGeneral is in the process of bringing on medical scribes to document patient visits while medical staff care for patients.

“The emergency department is a fast-paced environment focused on diagnosing and treating urgent patient conditions,” explained Laurel Parker, MD, Medical Director, Emergency Services. “Scribes work with our medical and nursing staff, especially during times of high volume, to record important patient care information in real time. They help locate past medical records, prior lab/radiology results, or past visit histories for the provider to review. They can also help medical staff contact other specialists and facilitate hospital admissions as needed. This gives medical staff more time to focus on the patients’ needs.”

Parker added that by decreasing time spent documenting, medical staff can see more patients and therefore decrease patient wait times, which is one of MaineGeneral’s ongoing goals.  

MaineGeneral plans to employ a total of 30 medical scribes from the local area to join the Emergency Departments in both Augusta and Waterville. Sixteen have been hired thus far and are already working with medical and nursing staff, who are happy with the early results. “I am so pleased I can give my full, personal attention to my patients,” Parker said. “I also feel like I am providing better care because I don’t have to spend time on the computer in between visits.”

ScribeAmerica is handling recruitment and paid training of medical scribes, the nation's most frequently used medical scribe company with more than 15,000 employees across the U.S. providing professional services for more than 3,000 clients. Part-time positions, with potential for full-time, are available in Augusta and Waterville for local applicants with weekday and weekend daytime availability. Applicants must have a high school diploma or GED, as well as computer and typing skills; a college degree or current enrollment in a health-related program and familiarity with medical knowledge are preferred.

“Many medical scribes want to eventually become doctors or other health professionals, so this opportunity gives them great exposure to the emergency medicine environment, medical terminology, disease processes, emergency procedures, medications, medical decision-making and more,” Parker said. “It’s an excellent resume builder for medical school or another career in health care.”

To learn more, visit