COVID-19 Visitor Policy


We want you to feel safe and welcome in our facilities.

We are now allowing one visitor to accompany or visit a patient across most MaineGeneral facilities, programs and services.

The visitor must be 18 years or older.

We continue to screen all patients and visitors entering MaineGeneral facilities and face coverings must be worn at all times.

If you have someone coming with you for an appointment you have, we ask that your visitor accompany you into the exam room or make sure your visitor is waiting in a waiting area that is large enough to have proper social distancing. Some of our waiting areas are small, so we may ask that your visitor wait in a larger nearby waiting area or in the car.

Inpatient visiting hours at the ACH will be Monday – Friday 8 a.m. – 7 p.m. and Saturday and Sunday 8 a.m. – 4 p.m.

A special message to families of our Long Term Care residents

All of us remain committed to protecting and caring for your loved one. We are family, and we are here for you.

MaineGeneral continues to follow CDC guidelines and Governor Mills' direction.

We are now scheduling in-person, outdoor visits at our long term care facilities in a limited, safe way. Learn more.

Alfond Center for Health and Thayer Center for Health Hours of Operation

Hours of the medical centers’ main entrances have changed. Please use the main entrance of the medical center during these hours. New hours are:

  • Alfond Center for Health – Monday – Friday, 6 a.m. – 5 p.m.
  • Thayer Center for Health – Monday – Friday, 7 a.m. – 5 p.m.

Outside of these hours, only the Emergency Department entrances of the medical centers are open.

Please Do Not Wear Gloves in Our Facilities

We are requiring everyone entering a MaineGeneral facility to remove their gloves. The gloves may be unintentionally contributing to spreading germs.

The best way to keep your hands clean is by washing your hands. You can wash your hands or use the hand sanitizer gel provided in our facilities.