COVID-19 Visitor Policy


To protect our patients and staff during this challenging time, no visitors are allowed in any MaineGeneral facility.

There are certain exceptions allowed. These exceptions are:

  • Pediatrics (one parent or guardian at a time)
  • Obstetrics (one spouse or birth partner)
  • Day Surgery (one person involved in care)
  • End-of-Life Care (one visitor at a time for patients within 24 hours)
  • Extraordinary circumstances, for example, if presence is needed for communication or patient support (one person at a time)

All patients and visitors must be screened. The screening questions are:

  • Do you have any upper respiratory infection symptoms (fever, cough, sore throat, shortness of breath, loss of taste
    or smell)?
  • Have you been in known contact with someone with COVID-19 within the last 14 days?

If a visitor answers “yes” to any question, they cannot enter the facility.

If you have an appointment at a MaineGeneral practice, you should expect a call to be screened and to remind you of the no-visitor policy.

A special message to families of our Long Term Care residents

All of us remain committed to protecting and caring for your loved one. We are family, and we are here for you.

MaineGeneral continues to follow CDC guidelines and Governor Mills' direction, which means our facilities will not be open to visitors until further notice. We will let you know in a timely manner when visitation restrictions will be lifted. We appreciate your patience and understanding during this challenging time.

Alfond Center for Health and Thayer Center for Health Hours of Operation

Hours of the medical centers’ main entrances have changed. Please use the main entrance of the medical center during these hours. New hours are:

  • Alfond Center for Health – Monday – Friday, 6 a.m. – 5 p.m.
  • Thayer Center for Health – Monday – Friday, 7 a.m. – 5 p.m.

Outside of these hours, only the Emergency Department entrances of the medical centers are open.

Please Do Not Wear Gloves in Our Facilities

We are requiring everyone entering a MaineGeneral facility to remove their gloves. The gloves may be unintentionally contributing to spreading germs.

The best way to keep your hands clean is by washing your hands. You can wash your hands or use the hand sanitizer gel provided in our facilities.