Information for Patients & Families

MaineGeneral's Steps to Limit COVID-19

As Maine CDC Director Dr. Nirav Shah has so eloquently said, no one should delay needed medical treatment.

Receiving the right care, at the right time, at the right place has never been more important. We have reopened, making sure you and our staff are safe as you get the health care services you need.

Our medical directors have developed the appropriate screening protocols at each location and for each service required. This is for the safety of patients and staff. Depending on your type of visit or procedure, you may have your temperature taken and be asked COVID-19 screening questions.

Enhanced cleaning will continue in all MaineGeneral facilities. Additionally, for outpatient practices, non-infectious patients will be seen in the morning; those with symptoms will be seen in the afternoon.

Just as people wear a mask when in a public setting, and based on CDC and Joint Commission recommendations, please wear a face covering when you come to one of our MaineGeneral facilities. If you don’t have your own face covering and need one, we will provide one to you when you arrive.

As you know, any change in the way COVID-19 presents itself in our community could change our plans at any time. We continue to work with the Maine CDC and the other hospitals in the state to make sure we are taking the appropriate precautions as we move forward.

We look forward to providing the quality patient-centered care to you and your family that you’ve come to expect from us.

The following COVID-19 limiting steps remain in place:

  • Requiring face coverings of all people entering a MaineGeneral facility.
  • Patients and visitors at the Alfond Center for Health (ACH) and Thayer Center for Health (TCH) must enter through the main entrances. Outside of the main entrance posted hours, the Emergency Department (ED) entrance is the only public entrance available. Patients and visitors of the Harold Alfond Center for Cancer Care (HACCC) also must enter through that facility’s main entrance.
  • All people entering a MaineGeneral facility will be screened inside the entrance by a staff member asking these questions:
    • Have you experienced any of the following symptoms in the past 48 hours:
      • Fever or Chills
      • Cough
      • Difficulty breathing or shortness of breath at rest
      • Fatigue
      • Muscle or body aches
      • Unusual headaches
      • New loss of taste or smell
      • Sore throat
      • Runny or congested nose, other than from allergies
      • Nausea, vomiting or diarrhea
    • Have you been in known contact with someone with COVID-19 within the last 14 days?
  • Patients with an appointment at any MaineGeneral facility should call ahead if they answer yes to any screening question.
  • If you are at a facility where too many people are in the waiting room, we may ask you to wait in your car until we can get you in an exam room.
  • We are allowing one visitor per patient per day at this time.
  • We ask all patients coming into a facility for an outpatient visit, test or procedure to please think carefully about the need to have a visitor accompany you, especially children. We ask for your visitor not to come into the facility with you unless necessary for care plan discussions.
  • No children under 18 can visit patients.
  • Valet parking is closed at the ACH and TCH.
  • No food for patients can be placed in a refrigerator at a MaineGeneral facility.
  • Pedi Speedy hours at our pediatric practices are suspended.

We appreciate your understanding during these uncertain times. Our goal is to protect you, your loved ones and our staff.

Alfond Center for Health and Thayer Center for Health Hours of Operation

Hours of the medical centers’ main entrances have changed. Please use the main entrance of the medical center during these hours. New hours are:

  • Alfond Center for Health – Monday – Friday, 6 a.m. – 8 p.m.
                                        Saturday - Sunday, 7 a.m. - 5 p.m.
  • Thayer Center for Health – Monday – Friday, 6 a.m. – 5 p.m.

Outside of these hours, only the Emergency Department entrances of the medical centers are open.

Social Distancing at MaineGeneral Health

The World Health Organization has called COVID-19 a pandemic. MaineGeneral is taking steps to prevent and limit its spread.

Our goal of these and other preventive measures, such as handwashing, staying home when ill and limiting travel outside the state, is to help prevent the passing of highly infectious diseases.

Taking these steps now enables us to be proactive, thoughtful and coordinated.

Until further notice, MaineGeneral Health is taking the following steps:

  • Cancelling all public gatherings and events. Some limited education classes and support groups are taking place at our facilities with a ten-person limit. These groups are overseen by MaineGeneral staff.
  • Cancelling all student groups, tours and job shadows in our facilities. Students in MaineGeneral-affiliated clinical programs will be able to continue.
  • Eliminating all magazines in our patient waiting rooms.
  • Screening patients for symptoms and travel history.
  • Pedi Speedy walk-in clinics at Kennebec Pediatrics and Winthrop Pediatric & Adolescent Medicine are suspended.
For your health and the health of others, do not arrive unannounced at MaineGeneral Express Care, your primary care office or the Emergency Department.
Please call ahead so our medical staff can prepare for your arrival. In an emergency, dial 911

General information on COVID-19 can be found at https://211maine.org/ and https://www.maine.gov/dhhs/mecdc/infectious-disease/epi/airborne/coronavirus.shtml.

Dropping Off Items for Patients in the Hospital

At this time, to reduce potential COVID-19 spread through unnecessary interactions, we ask families not to drop off day-to-day personal or food items for inpatients at the front desk of the Alfond Center for Health.

The only items we can accept are clothing or other items needed for a patient who is being discharged.

A Special Note from Our Pediatrics Practices

MaineGeneral's pediatric practices, Kennebec Pediatrics and Winthrop Pediatric & Adolescent Medicine, are urging parents not to delay childhood vaccinations.

Immunizations are important for your child's long-term health. Call to schedule your child's visit to keep them on track to a lifetime of good health. We're also scheduling well visits.

We're ready to serve your family with our enhanced safety precautions.

Kennebec Pediatrics: 623-2977

Winthrop Pediatric & Adolescent Medicine: 377-2114.