MaineGeneral's COVID-19 Response


We know many of our patients have questions about the coronavirus (COVID-19).

MaineGeneral is here for you and your family at this difficult time. We make decisions based on the best ways to protect our patients, staff, visitors and community.

Here's some information we hope you will find helpful.

We are reopening our services.

Here are some recent tips from our Chief Medical Officer:

A Message to MaineGeneral Patients and Families:

Although the COVID-19 pandemic has caused us to change the way we offer care, we remain available to help you stay healthy.

Our primary care practices have continued their usual hours, and our clinicians and staff are here for you to:

  • Manage your chronic medical conditions
  • Address acute concerns
  • Refill your medications
  • Provide the services you need

Based on current recommendations from the Centers for Disease Control (CDC), we are reaching out to patients who we believe need to be scheduled for in-office or in-hospital care. If you have a health care concern you would like to be seen for, please call your primary care provider and they will help assess the right level of care for you.

Learn more about this phased approach of reopening services.

MaineGeneral has postponed some in-person appointments, including elective surgeries.

    Telehealth (by telephone)

    We now offer telehealth appointments to connect you with your provider by telephone.

    In many cases, you can use this service to replace other office visits. Not all appointments are eligible or appropriate for telehealth. Your health team will determine if a by-phone appointment makes sense for you, or will offer other options for care.

    Please call your primary care office, or send a message to us through the MaineGeneral FollowMyHealth® patient portal, to find out if telehealth is right for you.

    Your primary care health team cares about your well-being and is available for any concerns you have. We’re all part of the same community and together we’ll remain strong.