MaineGeneral's COVID-19 Response

We know many of our patients have questions about the coronavirus (COVID-19).

MaineGeneral is here for you and your family during this challenging time.

Here's some information we hope you will find helpful.


Pre-registration Process Now Live

Pre-registration is required for community vaccination clinics.

We are only accepting pre-registrations for individuals age 60 and older, following Maine CDC guidelines.

If you are not age 60 or older, please do not pre-register at this time. We will not save your information and you will need to pre-register when your time to enroll is open.

Please note that we are still making appointments for those individuals age 70 or older who have already pre-registered and based upon the number of vaccines made available by the federal government. Therefore, expect it to be some time before you receive a call from MaineGeneral to make your appointment for vaccination. Thank you for your patience.

If you have internet access, the website is the quickest and easiest way to give us your information.

Use the online pre-registration form

OR call

  • Toll-free: 1-866-XOUT-C19 (1-866-968-8219)
  • For hearing impaired: 711 or toll-free at 1-800-437-1220

Both options are available 24/7.

If you are a 1A community health worker eligible for vaccination, please call 621-6417.

Just as other health systems have experienced, we caution you that because demand is so high, our system could be temporarily overwhelmed. If this happens, please have patience and try at a later time to get your information to us.

Things to Know about Pre-registration

Call or use the online tool to let us know your legal first and last name, date of birth and phone number to call you back.

We will call you to schedule your vaccination in the order we received your information (by the date and time stamp from your call or web form submission).

We continue to schedule weekly clinics based on the amount of vaccine we receive for that week.

Currently, demand for vaccine greatly outpaces our supply so it may take weeks for you to get a call from MaineGeneral to schedule your vaccination.

Do not pre-register if you are not currently eligible to receive the vaccine; if you do, we will not save your information and you will need to pre-register when your time to enroll is open.

Please see the FAQ section near the bottom of the page for more information.

What We Will Ask When We Call You Back to Schedule Your Vaccination

When we call you back to schedule your appointment for vaccination, we will ask you health questions as required by the Maine CDC. The vaccine itself is free.

We also will get your verbal consent for the vaccination. Please read the Health Screening and Permission Form so you know what questions we will ask you. If you have any questions about how you would answer the health screening questions, please contact your primary care provider in advance.

You will be scheduled for your first- and second-dose vaccinations at the same time. Please have your calendar ready so you can see your availability for both doses.

We will not ask for any financial information such as your credit card number. We also will not ask for your social security number.

Once You Have Been Scheduled - What to Know Before You Arrive for Your Vaccination

Community vaccination clinics are held at the Augusta Civic Center. Please use the main entrance of the building. You will see signs for parking, drop off and entering.

View this helpful video to learn more about the community vaccination site.

If you are not feeling well on the day of your vaccination appointment, you will not be able to receive the vaccine. If you are not feeling well, please call our office at 861-6422 or 621-6422, option 1. We will reschedule your appointment.

Please do not arrive more than ten minutes early for your scheduled appointment as we need to make sure we have enough space for social distancing at the clinic. If you arrive too early, we may ask you to wait in your car.

Upon entering the COVID-19 vaccination entrance you must wear a mask. One of our screeners will check your temperature and ask you some COVID-19 related health questions.

You may be asked to show your ID at check-in, so please bring that with you.

The injection is administered in your upper arm, so wear clothing that will allow for easy access to this area.

You must stay at the clinic for 15 minutes to be observed after you receive your vaccine. We want to make sure you do not have any immediate and potentially dangerous interactions.

Please Review the Emergency Use Authorization Information on the Vaccines Before You Arrive

Please review the Emergency Use Authorization information from the US FDA for more information on the vaccines.

We will have printed sheets with this information at the clinic, but we ask that you are familiar with this information beforehand.

For More Information

Read about the phases of vaccination by the Maine CDC

Find additional information about vaccination in Maine

Read the latest information from the US CDC about available vaccines

FAQs on Vaccinations

When will I be able to get vaccinated?

MaineGeneral is following the Maine CDC vaccination guidelines. The Maine CDC website gives the details on the phases for vaccinations. We are currently registering people age 60 and older. We will open up vaccination opportunities for others following the phased approach provided by the Maine CDC and depending on the number of available vaccine doses. Do not pre-register until you are eligible to get the vaccine. If you pre-register before you are eligible, we will not save your information and you will need to pre-register when your time to enroll is open.

How will I know when I can schedule my vaccination?

The MaineGeneral webpage ( will always have the most up-to-date information on clinics and vaccination phases. We also will post new information as it becomes available on MaineGeneral’s Facebook page ( We are working with media partners to share information with the public as well.

How do I register to get the vaccine?

You must pre-register by using the online preregistration form or by calling the pre-registration phone line. Only those people eligible to get a vaccine at this time can pre-register for their vaccination. To pre-register, use the pre-register button on this page or call toll-free: 1-866-XOUT-C19 (866-968-8219).
Those with hearing impairments can call 711 or toll-free at 1-800-437-1220.

Can I make an appointment through my MaineGeneral Primary Care office?

No. COVID-19 vaccinations will not be available at MaineGeneral primary care offices at this time. Please help us keep their phone lines open for patients who need them for other health needs. We are updating our website with current vaccination information.

I don't fall into the categories available for current vaccination. Why can’t I get vaccinated now?

While demand for the vaccine is great, the supply of vaccine is limited. At this time, Maine only receives a portion of vaccine requested and then distributes the vaccine to its health care partners like MaineGeneral who then provide vaccinations. We hope more vaccine becomes available soon so everyone who wants to be vaccinated can get the vaccine as soon as possible.

I don't have insurance. Can I still get vaccinated?

Yes. We are not billing insurance for the service.

How is the vaccine given?

Getting the COVID-19 vaccine is similar to the process of getting a flu shot, except that we are undertaking an unprecedented process to get the vaccine to every person who wants it as soon as we can.

The current COVID-19 vaccines available require two doses. If you are getting your vaccine, please follow instructions carefully to make sure you get your second dose in the appropriate timeframe.

You will need to mask the entire time you are at the vaccination clinic and answer COVID-19 screening questions. Come to the clinic wearing a light-fitting shirt so our medical staff can comfortably provide your shot in your upper arm. Privacy screens will be provided at the clinic.

You must stay at the clinic for 15 minutes to be observed after you receive your injection. We want to make sure you do not have any immediate and potentially dangerous reactions. During this time, you will receive your vaccination card which you must keep and provide when you arrive for your second dose.

How do I get my second dose of vaccine?

The vaccines currently available now require two doses, either 21 or 28 days apart, depending on which vaccine you are receiving based on availability. It’s very important you have your second dose for the vaccine to be fully effective. When you are called to schedule your first dose, we will also schedule your second dose.

Where can I find information about the COVID-19 vaccines?

There’s helpful information on the Maine CDC site and from the US CDC.

How safe are the vaccines?

The COVID-19 vaccines granted emergency use authorization due to this pandemic for use in the US will help keep you and your family safe. Medical experts went through a transparent and rigorous process to review the vaccines before they were granted emergency use authorization by the FDA for use.

The sooner our community gets vaccinated in a large number, the sooner we can return to normal.

Even after you get the vaccine, you must follow the effective public health measures to protect yourself and others. Continue to practice social distancing, wear a face covering in public, wash your hands and stay home when you are sick.

I have some concerns about getting the vaccine. What should I do?

You should talk to your doctor if you have any questions about your health status and whether you should get the COVID-19 vaccine.

Are there side effects from the vaccine?

Some people experience some side effects, but generally this is the body’s response to the vaccine, showing it’s working by building up your immunity to the virus. Learn about common side effects on the US CDC web page.

If I had COVID-19 already, should I still get vaccinated?

The CDC advises people who have had COVID-19 to still get vaccinated because there is little data about how long you are immune from the virus. Evidence shows you will not be hurt by getting the vaccine. Currently, the CDC is advocating for a 90-day window between your COVID infection and receiving COVID vaccination.