About MaineGeneral Health

MaineGeneral Health is a comprehensive non-profit system with the mission of enhancing, every day, the health of our patients, our families and our communities.

We do that through a range of health care services for people of all ages, in a variety of care settings. We focus on clinical excellence, patient and family experience and financial stability.

From birth through end of life, MaineGeneral is here for you and your family.

Our Mission

To enhance, every day, the health of our patients, our families and our communities.

Our Vision

To be the leading regional health care system in Maine, recognized for clinical excellence and service, high value, and impact on community health.

Services We Provide

  • A medical center with two campuses: the Alfond Center for Health in Augusta, which provides inpatient and outpatient care, and the Thayer Center for Health in Waterville, which provides comprehensive outpatient care and a 24/7 Emergency Department
  • State-of-the-art regional outpatient cancer treatment at the Harold Alfond Center for Cancer Care
  • Physician practices
  • Nursing homes
  • Specialized rehabilitation, mental health and substance use disorder services
  • Home health care and hospice services
  • Special care for patients with memory loss
  • Community outreach programs

We also keenly focus on preventive health and support many ongoing programs in our communities.

Our Physicians

The more than 250 physicians on our active medical staff come from some of the country's finest medical schools and training programs. They provide an array of specialty services from anesthesiology to urology.

Our Patients

We serve patients from 88 cities and towns throughout the Kennebec Valley region, providing them with the broad spectrum of services they need for each phase of their lives.

Our Commitment to the Kennebec Valley

MaineGeneral Health is Kennebec Valley's largest private employer and we take our commitment to the region very seriously. Our goal is to positively impact the health of our community each day through our services and involvement.

Our Commitment to Professional Development

MaineGeneral is committed to the professional development of its medical staff and future generations of health care professionals.

  • About 500 student learners of all types come through our system each year
  • We encourage our medical staff to participate in continuing education opportunities. A regularly scheduled continuing education series is available for professionals who work in:
    • Cardiology
    • Emergency medicine
    • Family medicine
    • Hospitalist services
    • Orthopaedics
    • Sports medicine
    • Surgery
  • We have regular medical grand rounds, physician evaluation and management coding training, and tumor boards

An overwhelming majority of our medical staff are board certified and we’re proud that so many are deeply committed to continuing education and re-certification.

MaineGeneral Health Values & Standards

Values & Standards

R Respect.
  • I will demonstrate respect and compassion with my words, my tone of voice and my body language.
  • I will treat everyone as the most important person I see or speak to today.

E Excellence.

  • I will promote excellence by doing my best work every day in every interaction.
  • I will maintain a high standard of ethical behavior and personal expertise striving to exceed expectations.
  • I will maintain confidentiality.

S Safety.

  • I will be responsible for maintaining a safe and secure accident-free environment.
  • I will speak up when I am concerned about the safety of patients or anyone else.

P Professionalism.

  • I will be responsible for my own actions and learn from my mistakes.
  • I will always make sure my appearance is clean, professional and follows the MaineGeneral dress code.
  • I will assume responsibility for my personal and professional growth.

E Empathy.

  • I will demonstrate empathy and caring for our patients and families.
  • I will be sensitive to the diversity among our patients, families, employees and community.

C Communication.

  • I will welcome EVERYONE with a smile, eye contact and a friendly introduction.
  • I will use appropriate meetings and communication tools to receive and share information.
  • I will listen to other people’s needs and respond in an open and accepting manner.

T Teamwork.

  • I will collaborate with others, being positive in finding solutions, and supporting a blame-free environment.
  • I will recognize the skills and expertise of my coworkers, acknowledging that the team can accomplish more together than individually.