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Patient and Visitor FAQs

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I am a patient at the FMI and can't afford my medication. What should I do?
The Family Medicine Institute in Augusta and its Fairfield facility, Maine Dartmouth Family Practice, have a social service office with a social worker and outreach worker who may be able to help you.

In Augusta, you can reach them by calling (207) 626-1887 or (207) 621-9332. In the Waterville area, please call (207) 861-5021.

 

 

 

 

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If I have questions on the new Medicare outpatient payment and reimbursement process, who can I call?
If you are a Medicare beneficiary, you can call the local Medicare office toll free at (888) 896-4997, Monday to Friday from 8 a.m. to 4:30 p.m.

You can also call our office toll free at (877) 255-4680 or (207) 872-4680 for assistance.


 

 

 

 

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If I receive a bill or explanation of benefits from my insurance carrier and have questions, who can I call?
MaineGeneral's Business Office is open from 7:30 a.m. to 4:30 p.m., Monday to Friday. Billing questions can be directed to (877) 255-4680 or (207) 872-4680, select option #2.

You will be connected to a Patient Financial Representative who can assist with your questions.

 

 

 

 

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My father was just diagnosed with a terminal illness. I've heard about Hospice. How can it help?
Hospice's goal is to honor patients' wishes to die with dignity and comfort in the setting they choose. MaineGeneral Hospice helps patients live as high a quality of life as possible, for as long as possible.

Hospice offers pain management, personal care, bereavement support and chaplain services.

They also connect families with hospice volunteers who can offer respite care and link families to other helping resources in the community.

To learn more, please call toll-free 1-800-466-3227.

 

 

 

 

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My mother is ready to be discharged from the hospital but it's not safe for her to go home alone. How do I find the help she needs?
You can request a consultation with a hospital care manager to help make sure your mother is safe, either at home or in another type of care facility.

Our care managers are available to assist families with any discharge planning issues or questions. You can call them at (207) 626-1284.

They will work with you, your mother's doctor and your mother to determine the resources that will best meet her needs, and will help you with the referrals you and your mother choose.

 

 

 

 

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My mother needs help to stay at home. Who do I call?
MaineGeneral HomeCare provides home care services that include:

  • skilled nursing
  • personal care
  • physical, occupational and speech therapy
  • social work

MaineGeneral HomeCare's goal is to help people remain independent and in their homes.

To learn more about our services. In Augusta, you are welcome to call toll-free 1-800-466-3227.

 

 

 

 

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What can I do if I can't pay the entire balance of my hospital bill all at once?
Our Business Office can help you determine whether monthly payment arrangements are appropriate. For more information, please call (877) 255-4680 or (207) 872-4680 and select option #2.

 

 

 

 

 

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What can I do if I don't have health insurance?
MaineGeneral has programs to assist you. One program is called uncompensated services and the other is called CarePartners. To learn more, click here.

 

 

 

 

 

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Where can I make a payment on a bill I receive from MaineGeneral Medical Center?
Payments can be made at our cashier windows located at:

  • 1st floor at the Alfond Center for Health in Augusta.
  • Lobby level at the Thayer Center for Health in Waterville.
  • 2nd floor at the Main Business Office at the Seton Campus in Waterville.

 

 

 

 

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When will I have to pay a co-pay under my insurance plan?
Each insurance plan and HMO product may have a different benefit level. Generally speaking, co-payments are applicable to office, clinic and emergency department visits.

 

 

 

 

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Will I receive an itemized statement for the services rendered at the medical center?
Patients who come to the medical center without insurance (self-pay) receive an itemized statement as the first bill.

Patients who receive bills after insurance consideration, do not currently receive an itemized bill.

An itemized statement can be requested at any time, however, by calling the Business Office toll-free (877) 255-4680 or (207) 872-4680.

 

 

 

 

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