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1-855-4MGHINFO

MaineGeneral offers call center service to make accessing care and services simpler for patients, their families and our providers. By dialing 1-855-4MGHINFO (1-855-464-4463), callers get help to find a provider, access health care services or ask questions about our health care system.

Our call center maintains a library of data and information to connect patients with services and providers. Providers also can call 1-855-4MGHINFO to refer patients for services.


MaineGeneral Medical Center, Alfond Center for Health

35 Medical Center Parkway
Augusta, Maine 04330
Main number to all departments: (207) 626-1000

MaineGeneral Medical Center, Thayer Center for Health

149 North Street
Waterville, Maine 04901
Main number to all departments: (207) 872-1000

MaineGeneral Medical Center, Seton Campus

30 Chase Avenue
Waterville, Maine 04901
Main number to all departments: (207) 872-1000

Harold Alfond Center for Cancer Care

Harold Alfond Center for Cancer Care
361 Old Belgrade Road
Augusta, Maine 04330
Main number to all departments: (207) 621-6100

Patient Advocate

If you have a patient care concern or issue, you may call a Patient Advocate Monday through Friday from 7:30 a.m. to 4 p.m. at (207) 248-5290. In the evenings or on weekends and holidays, a Clinical Administrator is available to discuss your concerns. Please call the hospital switchboard at (207) 626-1000.

Frequently Called Departments

  • Admitting (Patient Registration)
    Augusta: (207) 626-1583 or toll-free (800) 343-3400
    Waterville, Thayer: toll-free (800) 343-3400
    Waterville, Seton: toll-free (800) 343-3400
    • Breast Care Program: (207) 621-6162
    • Medical Oncology: (207) 621-6100 or toll-free (800) 593-4024
    • Radiation Oncology: (207) 621-9400 or toll-free (888) 301-1522
    • Multidisciplinary Clinic: (207) 626-4800 or toll-free (888) 303-3422
    • Imaging Services: (207) 621-9470 or toll-free (888) 303-3922
  • Alzheimer's Care Center
    154 Dresden Avenue
    Gardiner, Maine 04345
    (207) 626-1770 or toll-free (800) 939-3333
  • Assisted Living
    • Alzheimer's Care Center: (207) 626-1770 or toll-free (800) 939-3333
    • Martha Ballard Assisted Living at Granite Hill Estates: (207) 626-7786 or toll-free (888) 321-1119
    • Residence at Glenridge: (207) 626-2600
    • Residence at Gray Birch: (207) 621-7100
  • Billing Questions
    Augusta/Waterville: (207) 872-4680 or toll-free (877) 255-4680
  • Cancer Services
    (See above numbers for Harold Alfond Center for Cancer Care)
  • Care Partners
    • Augusta: (207) 626-1684
    • Waterville: (207) 872-4697
  • Children's Clinics (outpatient)
    Edmund N. Ervin Pediatric Center, Seton: (207) 872-4303
  • Children's Services/Pediatrics (inpatient)
    • Augusta: (207) 626-1436
    • Waterville: (207) 872-1368
  • Emergency Department
    • Augusta: (207) 626-1206
    • Waterville: (207) 872-1300
  • Family Medicine Institute (FMI)
    15 E. Chestnut Street
    Augusta, Maine 04330
    (207) 626-1561
  • Gray Birch
    37 Gray Birch Drive
    Augusta, Maine 04330
    (207) 621-7100
  • Glenridge
    40 Glenridge Drive
    Augusta, Maine 04330
    (207) 626-2600
  • Harold Alfond College Challenge
    Finance Authority of Maine: (800) 228-3734
  • Human Resources
    • Augusta: (207) 626-1202
    • Waterville: (207) 872-4660
  • Laboratory
    • Augusta: (207) 626-1400
    • Oakland, First Park: (207) 872-4300
    • Waterville: (207) 872-1159
    • Winthrop: (207) 624-3800 
  • Library
    • Augusta: (207) 626-1325
    • Waterville: (207) 872-1224
  • Maine Dartmouth Family Practice
    (207) 453-3000
  • MaineGeneral Community Care
    10 Water Street, Suite 307
    Waterville, Maine 04901
    (207) 861-3400 or toll-free (800) 427-1127
  • MaineGeneral HomeCare & Hospice
    10 Water Street, Suite 307
    Waterville, Maine 04901
    (800) HOMECARE (466-3227)
  • Marketing & Communications
    (207) 626-1301
  • Maternal Child Health
    Augusta: (207) 626-1435
  • Maternal Child Health Education
    1-855-4MGHINFO (1-855-464-4463)
  • Mental Health and Substance Abuse
    Toll-free central access number for services: (877) 777-9393
  • MaineGeneral Musculoskeletal Center
    15 Enterprise Drive
    Augusta, Maine 04330
    • MaineGeneral Orthopaedics: (207) 621-8700
    • MaineGeneral Express Care: (207) 621-8880
    • MaineGeneral Travel Medicine Services: (207) 621-7550
    • Occupational Therapy: (207) 621-7500
    • Physiatry: (207) 621-7500
    • Physical Therapy: (207) 621-7500
    • Rheumatology Clinic: (207) 621-8700
    • Speech Therapy: (207) 621-7500
    • Sports Medicine: (207) 621-7500
    • Workplace Health: (207) 621-7550
  • Patient & Guest Relations
    • Patient Advocate
      • Augusta: (207) 626-1249
      • Waterville: (207) 872-1226
    • Volunteer Services
      • Augusta: (207) 626-1243
      • Waterville: (207) 872-1225
  • Payment Arrangements
    Business Office
    Augusta/Waterville
    (207) 872-4680 or toll-free (877) 255-4680
  • Philanthropy
    • Augusta: (207) 626-1809
    • Waterville: (207) 861-8676
  • Prevention Center
    • Augusta: (207) 621-3740
    • Waterville: (207) 861-5272
  • Specialty Center
    • Augusta: (207) 626-1936
    • Waterville: (207) 861-5202
  • Spiritual Care
    Augusta: (207) 626-1269
  • Workplace Health
    • Augusta: (207) 621-7550
    • Waterville: (207) 872-4260
  • X-ray/Radiology Services
    • Augusta, Alfond Center for Health: (207) 626-1485
    • Augusta, Harold Alfond Center for Cancer Care: (207) 621-9470
    • Gardiner: (207) 626-1736
    • Oakland, First Park: (207) 872-4300
    • Waterville: (207) 872-1230
    • Winthrop: (207) 623-6542