Asking patients what they think of the care they have received is one of the most important measures of quality.

A national hospital survey company (Press Ganey) sends out surveys to patients who have recently been discharged and those who have recently received outpatient services at our facilities.

We encourage patients to tell us about their overall care, staffing behavior and other services by our housekeeping staff, our food service and our attention to respect, courtesy and protection of their privacy.

Because quality information is frequently written in "technical jargon," please click on the question mark to get an explanation of what each measure means.

You can look up the performance of the hospital of your choice by going to the Hospital Compare website. The following are the results of those surveys for MaineGeneral.

Key

Service Area	What's this?	MGMC Oct. - Dec.   2009	U.S. Score 2008
Average overall inpatient satisfaction		88.0	84.8
Average overall outpatient satisfaction		93.7	91.8
Average overall outpatient surgery satisfaction		93.1	91.9
Average overall emergency department satisfaction Waterville		83.6	83.5
Average overall emergency department satisfaction Augusta		81.8	83.5
Average overall obstetrics satisfaction		90.2	87.7
Average likelihood of recommending MaineGeneral Medical Center		90.0	87.9

 What Our Patients Say

• "I have received the best treatment a patient could have at this facility and I would recommend it to others."
  
  
• "The Harold Alfond Center for Cancer Care is the best. The staff is so good, they all erally care about you. I love my oncologists and everyone is so friendly."
  
  
• "I was very nervous when I arrived at the hospital and the staff put me right at ease by answering my questions and by their concern for my comfort."
  
  
• "I was treated quickly and everyone was courteous even though it seemed to be a very busy night."
  
  
• "The hospital is always so clean and everyone is so nice. Thank you."
  
  
• "Terrific care and professional, friendly, caring and courteous staff."

Explanations

Average overall inpatient satisfaction
Average overall satisfaction of hospitalized patients who responded to a standard set of questions

Average overall outpatient satisfaction
Average overall satisfaction of patients who had outpatient tests or treatments and responded to a standard set of questions.

Average overall outpatient surgery satisfaction
Average overall satisfaction of patients who had outpatient surgery and responded to a standard set of questions.

Average overall emergency department satisfaction
Average overall satisfaction of patients who visited our emergency departments and responded to a standard set of questions.

Average overall obstetrics satisfaction
Average overall satisfaction of women who had obstetric services and responded to a standard set of questions.

Average likelihood of recommending MaineGeneral Medical Center
Average overall response to questions asking whether patients would recommend MaineGeneral Medical Center to family and friends.